05-01-14 11:58 PM
37 12
tools
  1. hennesseystealth's Avatar
    A couple of weeks ago my PIM Services went to 70% and stayed there for a day or so. I tried everything (reboot, battery pull, etc.) but nothing worked. Eventually, the issue went away. At that time, my 3rd party communication apps were Whatsapp, Viber (apk), and Skype. Viber and Skype were logged out. I found a posting that some other people were having the save problem at the same time. I wrote it off to something with BB.

    Now, Viber came out with a BB10 Android port, so I deactivated my account, deleted the apk version and installed from BB World. As soon as I did that PIM Services went to 70% and stayed there even with a reboot, battery pull, uninstall, reinstall...my battery was drained in a couple of hours. So after a day, I gave up and just did an uninstall.

    However, my PIM Services will not drop back to the normal <10%. I am still over 40% and battery life is about 4 hours without any usage (a few incoming emails). Anyone have any ideas what's up and how to get back to my normal 24-36 hour batter life (10.2.1.2947)?

    The only change to my phone was the change in Viber, which is now gone.

    Thanks
    04-26-14 02:00 PM
  2. panjgoori's Avatar
    I also installed Viber 10 on my Z10 and my battery started draining very quickly. so i uninstalled it today and everything is back to normal. In my case most of the battery was being used by System not PIM Services.

    About 2 week ago i used BBM for some chatting and PIM Services started using battery so i think its related to BBM.
    04-26-14 02:10 PM
  3. hennesseystealth's Avatar
    I also installed Viber 10 on my Z10 and my battery started draining very quickly. so i uninstalled it today and everything is back to normal. In my case most of the battery was being used by System not PIM Services.

    About 2 week ago i used BBM for some chatting and PIM Services started using battery so i think its related to BBM.
    I don't use BBM, but I don't think there is a way to shut it down either...
    04-26-14 02:18 PM
  4. southlander's Avatar
    You're not by chance also using evernote?


    Z10STL100-4/10.2.1.2141
    RubberChicken76 likes this.
    04-26-14 02:33 PM
  5. anon721037's Avatar
    I don't use BBM, but I don't think there is a way to shut it down either...
    BBM does not cause high pim on my device, it's usually one of the apps mentioned above.


    Posted on CB10
    04-26-14 02:35 PM
  6. chalx's Avatar
    I'm running 10.2.1.2674 on STL100-1. Currently my PIM services are bellow 2%. Exchange push and Hotmail account. Not using BBM. I have only Skype installed but not logged in. No Viber or Whatsup installed.
    I don't like how ported apps are working on BB10. I would gladly uninstall Skype but its required for my job.

    Posted via CB10
    04-26-14 02:43 PM
  7. hennesseystealth's Avatar
    You're not by chance also using evernote?


    Z10STL100-4/10.2.1.2141
    It is installed but I have never used it.
    04-26-14 02:43 PM
  8. hennesseystealth's Avatar
    Are there any 3rd party apps that let you see what app is putting the draw on the System or PIM Services? That would be useful for troubleshooting.
    04-26-14 03:01 PM
  9. RADEoN1337's Avatar
    I had that problem a few times. I just delete my email accounts, facebook and anything else, and readd them. It also helps to change your sync interval.

    Posted via CB10
    04-26-14 06:26 PM
  10. panjgoori's Avatar
    I'm running 10.2.1.2674 on STL100-1. Currently my PIM services are bellow 2%. Exchange push and Hotmail account. Not using BBM. I have only Skype installed but not logged in. No Viber or Whatsup installed.
    I don't like how ported apps are working on BB10. I would gladly uninstall Skype but its required for my job.

    Posted via CB10
    Skype is not a battery hog. I have it on my phone and im not facing any battery issues. I only faced battery issues with Viber installed. Removing it also removed battery life issues.
    04-27-14 10:48 AM
  11. QWKSNKE's Avatar
    Skype is not a battery hog. I have it on my phone and im not facing any battery issues. I only faced battery issues with Viber installed. Removing it also removed battery life issues.
    Skype is a battery hog. I had to un-install it because of the battery drain it performed on my device

    STL-4. 10.2.1.2947 w/ 1259 clock
    CerveloJohn likes this.
    04-27-14 11:28 AM
  12. OneofLittleHarmony's Avatar
    Skype can be a battery hog depending on the version.

    Posted via CB10
    SteelGreek likes this.
    04-27-14 11:30 AM
  13. hennesseystealth's Avatar
    I have been using Skype and Whatsapp without any battery issues. This all started when I added the BB World version of Viber. Even after doing a deactivate and delete, I still have something screwed up. I am going to use Sachesi and do a non-destructive reload of the OS and see if that fixes whatever got stepped on.
    04-27-14 01:44 PM
  14. RADEoN1337's Avatar
    Skype is not a battery hog. I have it on my phone and im not facing any battery issues. I only faced battery issues with Viber installed. Removing it also removed battery life issues.
    skype is about as big a battery hog as any
    CerveloJohn likes this.
    04-27-14 01:56 PM
  15. SteelGreek's Avatar
    skype is about as big a battery hog as any
    Any app actively running or using resources for an extended period of time will be a battery hog. I'm with you on this.

    Posted via the Android CrackBerry App on a Nexus 7
    04-27-14 05:52 PM
  16. pvphooman's Avatar
    Possibly PIM is running overtime if you've got wifi/cellular sync/bblink, RFA, dropbox, etc.. activated.
    Also I noticed my battery drop having Microsoft Outlook open on my desktop computer (using IMAP) as it always kept syncing on my BlackBerry device.

    Z10STL100-3/10.2.1.2947 CB10
    04-27-14 11:35 PM
  17. hennesseystealth's Avatar
    None of those apply to me. I did reinstall the core OS and things appear better. Will see if that is still the case tomorrow.

    Posted via CB10
    04-27-14 11:48 PM
  18. lolo75018's Avatar
    a lot of threads about this issue ! Various causes are suspected but no clear evidence . Same for the troubleshoot. The only way to fix it seems to reinstall the OS from scratch .
    jpvj likes this.
    04-28-14 06:20 AM
  19. muellerto's Avatar
    The strongest "activity producer" in PIM services are the email accounts and the configured polling. Set all these email accounts to "Manually" and remove the "Push" option. This should stop your PIM activities immediately.
    04-28-14 06:30 AM
  20. hennesseystealth's Avatar
    The strongest "activity producer" in PIM services are the email accounts and the configured polling. Set all these email accounts to "Manually" and remove the "Push" option. This should stop your PIM activities immediately.
    That did nothing for me. PIM Services still at 34% with all 3 email accounts with Push set to off. Going to use Sachesi to reinstall the apps as just doing the core OS hasn't helped.
    04-28-14 11:59 AM
  21. puppet1's Avatar
    It's same for me too, always 25-40% for PIM. With any OS version.
    I have 2 email accounts with 15m interval and Push off.
    04-28-14 01:18 PM
  22. hennesseystealth's Avatar
    It's same for me too, always 25-40% for PIM. With any OS version.
    I have 2 email accounts with 15m interval and Push off.
    The PIM Services % wasn't something I was ever concerned with as my battery life was well over 1 day. When it got to a couple of hours, I started looking and that was the one thing that stood out. I just did the re-install of the apps folder for the OS and the PIM Services are down to around 7% (no idea if they will hold there). However, device monitor still says that with a 75% charge, I only have 4 hours of battery life. I am starting to wonder if the battery has been damaged during the past few days with the Z10 was running so hot.
    04-28-14 02:17 PM
  23. hennesseystealth's Avatar
    Nope, down to 50% and PIM Services back up to 30%...So, losing about 25% per hour. May have to buy a new battery and see if that helps anything or do a wipe and destructive install.
    04-28-14 03:35 PM
  24. anon721037's Avatar
    Hey try the SIC wipe in the leaks thread, it's a great little tool.

    Posted with my Z30 using the latest leak.
    04-28-14 03:58 PM
  25. lostdreams018's Avatar
    I have 4 emails accounts sets push and PIM never reach 7 %

    Posted via CB10
    04-28-14 03:58 PM
37 12

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