1. matthew550's Avatar
    Has anyone experienced an issue where the volume buttons don't work after a period of time on their Z30 (STA100-2)? A reboot restores control but after a while, the buttons die again. I noticed this with two leaks (10.2.0.1767 and .1791) and have just flashed my device to see if it does it with the factory-installed OS (10.2.0.1521). I'm also going avoid installing any sideloaded apps to see if they might be the cause.

    Thank you!
    10-12-13 01:06 PM
  2. fanisk's Avatar
    I have not such an issue, but I am running the official OS10.2.0.224
    10-12-13 03:55 PM
  3. matthew550's Avatar
    It's happened again on the official OS. I'm wondering if the back cover is causing the issue (since I've swapped SIM chips a few times). I'll leave it off and see if it happens yet again.

    Matt

    Posted via CB10
    10-12-13 04:07 PM
  4. pcr02's Avatar
    Im having the same issue running the official 10.2.0.224 software. The side buttons are dead as soon as i call someone.
    10-20-13 08:02 AM
  5. steiale's Avatar
    No issues with latest leak.

    Posted via CB10
    10-20-13 08:19 AM
  6. matthew550's Avatar
    I'm not sure what the cause is (I'm leaning towards a back cover design issue) but it happened again when I also dropped back to the official release. I've since flashed back to 10.2.0.1791 and will just live with it. Kind of a bummer for such a great device....

    Posted via CB10
    10-20-13 10:09 AM
  7. infinitez's Avatar
    No such problem at all, running smoothly on 10.2.0.1791 official TMO DE for my Z30.

    Once Go Black Never Go Back, Keep Moving !!
    10-20-13 11:53 AM
  8. anon721037's Avatar
    Check to see if your buttons work with the cover off, I had a problem with my buttons. I had to shave a little bit off where the buttons are because it was pushing the buttons in. They work great now.

    Posted from my Z30 on CB10
    matthew550 likes this.
    10-20-13 10:29 PM
  9. pcr02's Avatar
    Check to see if your buttons work with the cover off, I had a problem with my buttons. I had to shave a little bit off where the buttons are because it was pushing the buttons in. They work great now.
    No, thats not the reason. Its a Software Problem, always the same, as soon as I call someone the right in ear doesnt work (though it works after i pull the in ears out and back in) and all of the side Buttons are dead till I restart the Z30.
    10-21-13 10:19 AM
  10. matthew550's Avatar
    Actually, for me, I think it's more of a back cover issue since the buttons worked fine for hours on end while it was off. I'll try to shave a little off near the buttons and see if that works (trying to bend the cover a bit didn't). Thanks!

    Posted via CB10
    10-21-13 04:02 PM
  11. anon721037's Avatar
    Ya mine is flawless now.

    Posted from my Z30 on CB10
    10-21-13 07:48 PM
  12. Duelfuel's Avatar
    Hello, I just noticed this evening that my side buttons weren't working. I used the BlackBerry Virtual Expert app, as the Help section told me to do so. According to the Virtual Expert, the buttons are working.

    My device says I am running 10.2.0.210. Other posters have said to reboot. This has worked for everyone? I was thinking I should be calling BlackBerry technical support. Thanks.
    10-28-13 09:33 PM
  13. William Edmondson's Avatar
    i am also having issue with my z30. side buttons do nothing except mute phone calls - not able to turn music up or down or volume of phone call.
    02-18-14 07:08 PM
  14. Duelfuel's Avatar
    Mine just seemed to cure itself after a time. Not sure what happened, whether it was an update or what... Can't relay any other information. Sorry
    02-19-14 03:48 PM
  15. Paul86's Avatar
    Have had this issue for a while now on the two latest software releases 1925 and 2141. And from what I remember, this happened as well on my Z10 since 10.1 and many of the 10.2 builds. Not sure what causes this to happen, but a restart solves it. Happening every couple days and wish I didn't have to be restarting the phone all the time.

    Posted via CB10
    02-23-14 09:50 PM
  16. Mdogz's Avatar
    Hello guys,

    I've had the same issue until I find out it was caused by the recent HUB++ update. If you use this app, go in the settings and uncheck the "dismiss volume up key". Took me a while to figure it out tought.
    02-24-14 04:26 PM
  17. Paul86's Avatar
    Hello guys,

    I've had the same issue until I find out it was caused by the recent HUB++ update. If you use this app, go in the settings and uncheck the "dismiss volume up key". Took me a while to figure it out tought.
    Have never had this app, but may be something else, another app. I use rad.io frequently

    Posted via CB10
    02-24-14 09:01 PM
  18. Brandon Orr's Avatar
    Has anyone experienced an issue where the volume buttons don't work after a period of time on their Z30 (STA100-2)? A reboot restores control but after a while, the buttons die again. I noticed this with two leaks (10.2.0.1767 and .1791) and have just flashed my device to see if it does it with the factory-installed OS (10.2.0.1521). I'm also going avoid installing any sideloaded apps to see if they might be the cause.

    Thank you!
    Ive had this happen quite a few times. It's random, and usually when I have headphones plugged in.
    02-24-14 11:29 PM

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