1. cheetahlm's Avatar
    Dear friends, I using STL100-1 1791. Since 1767, my bbm video chat icon was disappeared. Could you inform me what's going on? What bar file related to this icon?
    10-12-13 07:08 AM
  2. TamamAlti's Avatar
    Hello,

    How do you mean "your" video chat icon disappeared? Could you be a little more specific?
    moosbb likes this.
    10-12-13 07:14 AM
  3. cheetahlm's Avatar
    Hello,

    How do you mean "your" video chat icon disappeared? Could you be a little more specific?
    Hi Tamam,
    So far my understanding there is a green video chat icon on top right corner in each bbm contact who using OS10. I don't know why it is gone right now. Also I checked in my phone contact, there is no icon of bbm video chat anymore. How to get back it?
    10-12-13 08:37 AM
  4. igotaq's Avatar
    Hi Tamam,
    So far my understanding there is a green video chat icon on top right corner in each bbm contact who using OS10. I don't know why it is gone right now. Also I checked in my phone contact, there is no icon of bbm video chat anymore. How to get back it?
    You and your contact has to have wifi or have 4g (and enable video chat over cellular) in order for you to see the green icon.

    If there is no sufficient coverage the green icon will dissappear but come back when you both have either wifi or 4g.

    Posted via CB10
    10-12-13 08:51 AM
  5. cheetahlm's Avatar
    You and your contact has to have wifi or have 4g (and enable video chat over cellular) in order for you to see the green icon.

    If there is no sufficient coverage the green icon will dissappear but come back when you both have either wifi or 4g.

    Posted via CB10
    Dear Igotaq,
    I confirmed to my friend who using also Z10, both of us using wifi right now, and no video chat icon on our bbm. On the other hand, there is the icon on my wife's Z10 using 3G.
    10-12-13 09:19 AM
  6. n8tiveg's Avatar
    If you go to contacts and click the tab on bottom left where you can scroll through contact options does it show BBM video as one of the options

    Posted via CB10
    10-12-13 09:29 AM
  7. cheetahlm's Avatar
    If you go to contacts and click the tab on bottom left where you can scroll through contact options does it show BBM video as one of the options

    Posted via CB10
    Yes I can find it. But the icon is offline (it is not a video chat icon)
    10-12-13 10:06 AM
  8. Uzi's Avatar
    Yes I can find it. But the icon is offline (it is not a video chat icon)
    What os you are? Have you try revoot?

    Posted via CB10
    10-12-13 11:02 AM
  9. cheetahlm's Avatar
    Right now I am using 1791. Reboot not solve the problem.
    10-12-13 11:34 AM
  10. Uzi's Avatar
    Video chat icon disappeared.-img_20131333.png
    Did you set to 'on' call over cellular
    And you on 3G?
    Because if 2g the video icon will disappear

    Posted via CB10
    10-12-13 11:39 AM
  11. cheetahlm's Avatar
    Click image for larger version. 

Name:	IMG_20131333.png 
Views:	730 
Size:	104.8 KB 
ID:	210067
    Did you set to 'on' call over cellular
    And you on 3G?
    Because if 2g the video icon will disappear

    Posted via CB10
    It is very strange... there is no "Allow bbm call over mobile networks"... even on wifi and 3G...
    10-13-13 12:15 AM
  12. Uzi's Avatar
    https://mega.co.nz/#!XBcj1KRT!ZKIrWn...0MOdpc8z58E9HQ
    Sideload this bbm bar file

    Posted via CB10
    10-13-13 12:47 AM
  13. cheetahlm's Avatar
    https://mega.co.nz/#!XBcj1KRT!ZKIrWn...0MOdpc8z58E9HQ
    Sideload this bbm bar file

    Posted via CB10
    I will try sideload it later. Could you inform me which OS version contain this bar file?
    10-13-13 01:50 AM
  14. Uzi's Avatar
    This from os 10.2.1725 bbm have dark theme


    Posted via CB10
    10-13-13 03:51 AM
  15. gfondeur's Avatar
    give you pin and lets try,
    10-13-13 04:16 AM
  16. gfondeur's Avatar
    well, the OP still online and didn't respond, I know it something was fishy with the OP
    10-13-13 04:23 AM
  17. cheetahlm's Avatar
    well, the OP still online and didn't respond, I know it something was fishy with the OP

    ????
    10-13-13 08:01 AM
  18. M_Portiss's Avatar
    It's hardly fishy. My wife and myself have the exact same issue. BBM video chat is no longer an option, only BBM voice. (Which is still miles better than the quality of cellular...)

    Posted via CB10
    10-13-13 01:08 PM
  19. cheetahlm's Avatar
    It's hardly fishy. My wife and myself have the exact same issue. BBM video chat is no longer an option, only BBM voice. (Which is still miles better than the quality of cellular...)

    Posted via CB10
    Very strange. I have no bbm voice, not only bbm voice..... I've checked to many sites, no solution for this problem.
    10-13-13 01:16 PM
  20. gfondeur's Avatar
    ????
    well, I was willing to help you with your issue, but you disappear and respond: 3 1/2 hours later,
    10-13-13 04:06 PM
  21. M_Portiss's Avatar
    Very strange. I have no bbm voice, not only bbm voice..... I've checked to many sites, no solution for this problem.
    Yeah, I figured that from the OP, but I just wanted to put out there that you aren't the only one having an issue.

    Seemed the one guy was getting a bit pissy that you weren't around. LOL

    Posted via CB10
    10-13-13 08:57 PM
  22. shifty2013's Avatar
    Yep my wife's z10 same issue...

    Posted via CB10
    10-14-13 10:32 PM
  23. poomslike's Avatar
    Same problem here calling icon became grey not green anymore???

    Posted via CB10
    10-16-13 03:11 AM

Similar Threads

  1. I Want an Extra Row of Icons on my Z10!
    By Unbiased Tech in forum BlackBerry Z10
    Replies: 20
    Last Post: 10-12-13, 02:34 AM
  2. Missing messages icon!
    By dapeteck in forum BlackBerry Z10
    Replies: 11
    Last Post: 10-11-13, 06:43 PM
  3. Farewell BlackBerry :( Video
    By jaydencro in forum General BlackBerry Discussion
    Replies: 8
    Last Post: 10-11-13, 04:07 AM
  4. Video not playing, only partially on Playbook
    By Jonathan-Archer in forum BlackBerry Z10
    Replies: 2
    Last Post: 10-10-13, 07:37 PM
  5. Change Icons in settings dropdown?
    By AgeT4 in forum BlackBerry Q5
    Replies: 2
    Last Post: 10-10-13, 06:46 PM
LINK TO POST COPIED TO CLIPBOARD