05-15-14 08:46 PM
48 12
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  1. akhenatongup's Avatar
    Hi guys,

    I come to Japan often, and this is the first time using a BB10 device here. Also brought my 9900 with me, which always worked fine with a Docomo SIM. This time, I went to the Docomo shop to get a microSIM to use in my Q10. At the shop, the SIM didn't work, it would say "sim is not provisioned for device". I put the same SIM in the 9900 with a sim adaptor and it works fine.

    Is there any chance this is happening because I installed the 1926 radio? I will try putting the official release with the official radio and seeing what happens. Just wondering if anyone can verify the problem, my Canadian Rogers SIM works fine with the os 1925/ radio 1926 setup, so I am a bit confused.

    Thanks.
    02-02-14 09:37 AM
  2. akavbb's Avatar
    Probably the version of your Q10 is not compatible with Japanese radio frequencies.
    What version is it?


    Posted via CB10 | STL100-2 | Waiting for the mighty Squircle to return.
    02-02-14 10:15 AM
  3. akhenatongup's Avatar
    It's a direct-from-RIM unlocked:

    Q10 smartphone SQN100-5:

    Quad Band LTE 2, 5, 4, 17
    Quad band HSPA+/UMTS 1, 2, 4, 5/6
    Quad band GSM/GPRS/EDGE (850/900/1800/1900 MHz)

    Differing information on what Docomo supports, but I would think at the worst case the 3G bands that work fine when the SIM is inserted into the 9900 should work on my Q10 (even if the LTE bands are not compatible)?

    Probably the version of your Q10 is not compatible with Japanese radio frequencies.
    What version is it?


    Posted via CB10 | STL100-2 | Waiting for the mighty Squircle to return.
    02-02-14 10:29 AM
  4. kaizvn's Avatar
    why don't you try to load 1899 official radio?
    02-02-14 10:45 AM
  5. akavbb's Avatar
    Docomo provides 2G (mova) PDC cellular services on the 800 MHz band, and 3G FOMA W-CDMA services on the 2 GHz (UMTS2100) and 800 MHz (UMTS800 (Band VI)) and 1700 MHz (UMTS1700 (Band IX)) bands, and 4G LTE services.


    Form wikipedia.
    So I would not expect it to work.
    Sorry.

    I would not bother altering the radio file.
    02-02-14 10:56 AM
  6. Rudy Kruger's Avatar
    BB10 does not support Japanese at all - that may be your problem.

    Here's someone else with the same problem.
    http://forums.crackberry.com/general...-japan-897232/

    Posted via CB10
    02-02-14 11:01 AM
  7. kja123's Avatar
    BB10 does not support Japanese at all - that may be your problem.
    I don't think that BB10 phones block actively SIM cards from Japan. Why should Blackberry do this? I think it is more a matter of the right BB10 model and the right network in Japan. I'm pretty sure that Softbank will work with a SQN100-3 model. My old european Nokia E61 phone worked on the Softbank UMTS network without any problems back in 2007 and 2008.

    Posted via CB10
    02-02-14 03:59 PM
  8. yhamaie's Avatar
    Here in Japan (so long as NTT DoCoMo is concerned) you must insert LTE-enabled micro SIM cards in Q10, Z10, and Z30. (I have tested all three devices.) And yet you will not be able to get connected in 4G. (Your devices will display that they are connected in 3G Voice / Data.)

    Please also do not forget contracting mopera.net (APN service provided by NTT DoCoMo).

    Posted via CB10
    Last edited by yhamaie; 02-05-14 at 12:19 AM.
    mkiiw likes this.
    02-03-14 06:42 AM
  9. akhenatongup's Avatar
    Thank you yhamaie.

    By the way, docomo didn't have microsim cards when i went to the shop last week. Only normal, mini, and nano. So i bought the nano uim sim and put into the Q10 using an adaptor. Sure enough, with a FOMA plan nothing worked at all. When she changed my plan to an LTE plan, i finally got connection to the network, but only voice (3g). Data wasn't working. We tried different apn settings, including mopera.net. I was really confused. Any ideas? I will go back to the shop tmrw with official OS (with official radio). Do they need to do something so that mopera.net is enabled? Any advice for my next shop visit would be appreciated.

    Thanks.
    02-04-14 02:19 AM
  10. yhamaie's Avatar
    only voice (3g). Data wasn't working. We tried different apn settings, including mopera.net. I was really confused. Any ideas?
    May I ask what model of Q10 is in your hand?

    Would you please also conform that your device is properly UNlocked?
    02-05-14 12:24 AM
  11. yhamaie's Avatar
    docomo didn't have microsim cards when i went to the shop last week. Only normal, mini, and nano.
    P.S.

    Please note that here in Japan quite a few people erroneously call micro SIM cards mini SIM cards . . . as they have never seen any standard (full size or credit card-sized) SIM card.

    Subscriber Identity Module Cards
    Using .1925 with 1926 radio.  Now in Japan, trying Docomo SIM-800px-gsm_sim_card_evolution_svg.png
    standard (1st Form Factor) / mini (2nd Form Factor) / micro (3rd Form Factor) / nano (4th Form Factor)

    Using .1925 with 1926 radio.  Now in Japan, trying Docomo SIM-365px-gsm_micro_sim_card_vs__gsm_mini_sim_card_-_break_apart_svg.png
    Last edited by yhamaie; 02-05-14 at 10:30 PM.
    02-05-14 12:32 AM
  12. akhenatongup's Avatar
    May I ask what model of Q10 is in your hand?

    Would you please also conform that your device is properly UNlocked?
    Hi, mine is straight from BlackBerry, unlocked, SQN100-5.

    I also have a Softbank sim my friend can let me use, any experience with them?
    02-05-14 12:33 AM
  13. yhamaie's Avatar
    A few users in Japan have reported in BBUGJP maintained in groups.google.com that SQN100-3 can get connected in 4G with Soft bank LTE Band 8. Please give it a try if your device can handle LTE Band 8.

    Posted via CB10
    02-05-14 07:40 AM
  14. yhamaie's Avatar
    P.S. mopera.net demands CHAP authentication (not PAP). Please also double-check your ID and password assigned by mopera.net.

    Posted via CB10
    02-05-14 07:46 AM
  15. yhamaie's Avatar
    P.S.

    A mobile phone expert has hinted that, on its 3G telecommunication platform, NTT DoCoMo has been allegedly refusing connections to those devices which have NOT been sold at NTT DoCoMo stores (presumably based on IMEIs of such devices) . . . however, those devices which are equipped with SIM cards with BIS and BES contracts have been excluded perhaps in order to accommodate roaming foreigners visiting Japan.

    It appears that NTT DoCoMo has not implemented any similar restriction on its 4G telecommunication platform.
    02-06-14 06:58 AM
  16. redsaph's Avatar
    Docomo provides 2G (mova) PDC cellular services on the 800 MHz band, and 3G FOMA W-CDMA services on the 2 GHz (UMTS2100) and 800 MHz (UMTS800 (Band VI)) and 1700 MHz (UMTS1700 (Band IX)) bands, and 4G LTE services.


    Form wikipedia.
    So I would not expect it to work.
    Sorry.

    I would not bother altering the radio file.
    So I guess OP needs a Q10 with CDMA support...

    Posted via CB10 | Z10STL100-1/10.2.1.1925
    02-06-14 07:52 AM
  17. boisdours's Avatar
    Hi akhenatongup,

    FOMA sim doesn't work with any devices except DOCOMO devices.
    So you have to change your sim type to Xi.
    My Q10, Z10 and Z30 work fine with DOCOMO Xi sim.
    02-06-14 08:59 AM
  18. akhenatongup's Avatar
    thanks for all help guys, at least now it sounds like there is a chance. I still don't understand why my Q10 keeps saying "The APN information can't be verified. Check your APN settings and try again." I will be going to both Docomo and Softbank shops this weekend. Did you guys need to get your IMEI registered or anything like this, once you had SIM changed to Xi type?
    02-06-14 11:09 PM
  19. yhamaie's Avatar
    P.P.S.

    My Q10 works with an LTE-enabled SIM card of NTT DoCoMo (connected as 3G Voice / Data).


    Q10 (SQN100-1) Software Release 10.2.1.537 OS Version 10.2.1.1925 Radio Version 10.2.1.1926 (LTE Band 2, 4, 5, 17?HSPA+ Band 1, 2, 5/6)

    Posted via CB10
    02-06-14 11:14 PM
  20. yhamaie's Avatar
    Would you mind posting the screen copy of the APN setup screen of your Q10?

    Posted via CB10
    02-06-14 11:16 PM
  21. akhenatongup's Avatar
    Using .1925 with 1926 radio.  Now in Japan, trying Docomo SIM-img_20140207_142620.png

    Hi, here you go
    02-06-14 11:27 PM
  22. akhenatongup's Avatar
    Using .1925 with 1926 radio.  Now in Japan, trying Docomo SIM-img_20140207_142854.png

    This is with Softbank SIM, same problem with Docomo SIM.
    02-06-14 11:29 PM
  23. akhenatongup's Avatar
    Sorry, forgot to mention that the "Authentication Type" dropdown at the bottom when entering APN settings is greyed out, and defaulted to 'None'. I can't choose CHAP, PAP, etc.
    02-06-14 11:31 PM
  24. boisdours's Avatar
    Hi again,

    I think that your problem is not that of devices (models) or that of network, but that of contract.
    If you want to use DOCOMO sim for BB10 devices, you need two contracts : Xi and mopera U.
    And if you want to use Softbank, I don't know the detail, but it is certain that you can't connect to BIS, that is you can't use BBM.
    Regarding APN, if you have a contract with mopera U, it is automatically set. So if you have a problem of APN, that is you don't have the contract. You must call Docomo (116) or go to MyDocomo.

    Attention, if you go to Docomo or Softbank shop, you may not get any information to solve it because it is illegal to use BB10 devices in Japan (except by roaming).
    02-07-14 04:16 AM
  25. CyberMan2013's Avatar
    Hi again,

    I think that your problem is not that of devices (models) or that of network, but that of contract.
    If you want to use DOCOMO sim for BB10 devices, you need two contracts : Xi and mopera U.
    And if you want to use Softbank, I don't know the detail, but it is certain that you can't connect to BIS, that is you can't use BBM.
    Regarding APN, if you have a contract with mopera U, it is automatically set. So if you have a problem of APN, that is you don't have the contract. You must call Docomo (116) or go to MyDocomo.

    Attention, if you go to Docomo or Softbank shop, you may not get any information to solve it because it is illegal to use BB10 devices in Japan (except by roaming).
    Hi, I'm not an expert but I don't think that BIS is necessary for anything or even works on BlackBerry 10 devices. BBM works fine through WiFi or any other data connection as far as I can tell. You should find out what frequencies /bands the mobile provider uses then match that with what your device model supports first. After you verify that and are sure that your device supports the 3G/4G/LTE frequency/band that the particular network uses, you can call the mobile operator and request a plan which matches it. So you have to match device model with network and also service plan. Hope that helps.

    Posted via CB10
    02-07-14 10:06 AM
48 12

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