1. bhrgvr's Avatar
    All...

    Have an issue with my passport SQW100-1 from India on Airtel.
    I am also a beta tester and have also posted it on the Beta forums.

    The problem is that a couple of days back the brightness went down. So I had to open up settings and then reset the brightness again. It came back, however the phone started acting up and hung. So I restarted the phone using the power button on top. However the phone slowed down considerably again. So I worked with the phone for some time in that state and then decided to wipe the phone clean. I started last night at 2200 local time and till 1200 today local time the phone was at 98%. And then Suddenly the phone started the wipe again. As I speak it is now at 80% which took 1.5 hours. I am not sure whats going on but I think that the device beta update screwed up my phone.

    Any suggestions?

    I tried connecting my phone to BlackBerry Link to see if it finds the phone... no...
    Autoloaders will also not connect.
    06-14-15 09:36 AM
  2. Eddie Lee4158's Avatar
    Use SIC to clear the phone and then a clean installation.

    Posted via CB10
    06-14-15 09:54 AM
  3. bhrgvr's Avatar
    Use SIC to clear the phone and then a clean installation.

    Posted via CB10
    Will SIC work if the phone is still doing a security wipe?
    06-14-15 10:01 AM
  4. Raiyan Shahbaz's Avatar
    Yeah even I gone through with the same problem. Waiting to complete 100% just waste of time.
    Better do one thing connect your phone to pc, turn on BlackBerry link application click on load the OS hold the power button for 10sec till the led light turns green colour. That's it now the swipe option gets deactivated then if u have the autoloader exit the BlackBerry link application and fire it up with the autoloader.

    Posted via CB10
    06-14-15 10:02 AM
  5. conite's Avatar
    Just run the 2204 autoloader. Same as a security wipe, but done in 5 minutes.
    https://drive.bitcasa.com/send/6tMMp...RLq4Pyi9-F1r_Q

    Z30STA100-5/10.3.2.2204
    06-14-15 10:12 AM
  6. shorski's Avatar
    If the autoloader still won't work, reload the OS with blackberry link.
    It may not connect your device to link but it will give you option to reload it. Just go ahead and reload.

    Z30STA100-2/OS10.3.BLACKBERRY
    06-14-15 10:40 AM
  7. ZF_23's Avatar
    I'm fine at all on Beta Tester.

    Solution; Download SIC Multiwipe V1.3 and you must reload OS with Autoloader 10.3.2XXX
    06-14-15 11:14 AM
  8. idhbar's Avatar
    I want to reload my os from BlackBerry link ,but I have never down loaded os through link. Is it OK or I have to take any special precautions before reloading?
    06-14-15 11:22 AM
  9. conite's Avatar
    I want to reload my os from BlackBerry link ,but I have never down loaded os through link. Is it OK or I have to take any special precautions before reloading?
    It will wipe your device.

    What OS are you on now?

    Z30STA100-5/10.3.2.2204
    06-14-15 11:32 AM
  10. idhbar's Avatar
    It will wipe your device.

    What OS are you on now?

    Z30STA100-5/10.3.2.2204
    10.3.1
    06-14-15 11:33 AM
  11. conite's Avatar
    10.3.1
    OK. Just making sure you're not on 10.3.2. There are some issues with that because of the anti-theft feature.

    Reloading your OS though Link is the same as using an autoloader. It will give you a fresh (wiped) install, but only to the latest OS available from your carrier.

    If you use an autoloader instead, you can pick whatever OS you want.

    Z30STA100-5/10.3.2.2204
    06-14-15 11:37 AM
  12. idhbar's Avatar
    OK. Just making sure you're not on 10.3.2. There are some issues with that because of the anti-theft feature.

    Reloading your OS though Link is the same as using an autoloader. It will give you a fresh (wiped) install, but only to the latest OS available from your carrier.

    If you use an autoloader instead, you can pick whatever OS you want.

    Z30STA100-5/10.3.2.2204
    I I am waiting for 10.3.2 OTA. I will definitely go for auto loader after few days if there is no ota. Could you please provide the link for how to use autoloader?
    06-14-15 11:42 AM
  13. shorski's Avatar
    I'm fine at all on Beta Tester.

    Solution; Download SIC Multiwipe V1.3 and you must reload OS with Autoloader 10.3.2XXX
    Using SIC multiwipe and using autoloader is exactly the same thing. Only difference is that autoloader is faster and gives the same result as the other.

    Z30STA100-2/OS10.3.BLACKBERRY
    06-14-15 11:44 AM
  14. conite's Avatar
    I I am waiting for 10.3.2 OTA. I will definitely go for auto loader after few days if there is no ota. Could you please provide the link for how to use autoloader?
    Simple. Download and unzip autoloader of choice to your PC. Plug in device. Run autoloader. Done.

    If you must, you can backup your device first with BlackBerry Link and restore after the new installation.

    The better option is to use a third party app like Ultimate Backup to backup your contacts, messages, media, etc. This will result in a much cleaner install. You will have to download your apps again and setup your accounts.

    Z30STA100-5/10.3.2.2204
    06-14-15 11:46 AM
  15. idhbar's Avatar
    Simple. Download and unzip autoloader of choice to your PC. Plug in device. Run autoloader. Done.

    If you must, you can backup your device first with BlackBerry Link and restore after the new installation.

    The better option is to use a third party app like Ultimate Backup to backup your contacts, messages, media, etc. This will result in a much cleaner install. You will have to download your apps again and setup your accounts.

    Z30STA100-5/10.3.2.2204
    I have bitcasa link posted by you somewhere else, which contains .asc also. What is the use of that?
    06-14-15 11:49 AM
  16. Eddie Lee4158's Avatar
    Will SIC work if the phone is still doing a security wipe?
    Yes
    It will cause another security wipe to complete.


    Posted via CB10
    06-14-15 11:55 AM
  17. conite's Avatar
    I have bitcasa link posted by you somewhere else, which contains .asc also. What is the use of that?
    Just informational. You don't need it. Just download the large file.

    Z30STA100-5/10.3.2.2204
    idhbar likes this.
    06-14-15 12:01 PM
  18. bhrgvr's Avatar
    Guys.. thanks a lot for the help... my phone is alive and kicking right now. What I did was to keep pressing the power button while connected so it could be connected to Link. Post that I SIC'D the device. Then downloaded that latest OS from link...

    Thanks again guys

    Posted via CB10
    Sator and umBBerto like this.
    06-14-15 01:12 PM
  19. umBBerto's Avatar
    Guys.. thanks a lot for the help... my phone is alive and kicking right now. What I did was to keep pressing the power button while connected so it could be connected to Link. Post that I SIC'D the device. Then downloaded that latest OS from link...

    Thanks again guys

    Posted via CB10
    Hmmm... so I did not SIC my BBPP, but I did get the security wipe (frozen at 97% for the passed
    however long) to stop and--by pressing the power button, as recommended--I got BB Link to begin reloading the OS. Hoping it will all be fine...

    Security wipe issues... Phone dead!!!-1.png

    Update Got my BBPP up and running again. Thanks guys!
    Last edited by umBBerto; 08-13-15 at 12:51 AM. Reason: Update:
    08-12-15 11:55 PM

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