1. Sari Shawash's Avatar
    Good day to all of you,

    I received the update 10.3.1 before couple of weeks and successfully updates my Q10. the main problem I faced with the new OS version is the low ring volume that resulted in not hearing the phone when I receive any call or email.
    so I fully backed up the mobile using BB link, downgraded to 10.2.1 and tried to restore everything.

    the main problem is that I could not able to restore contacts, the error I received is that there is different OS versions that prevented backing up the contacts.

    CAN ANY ONE HELP ME IN THIS??
    PLEASE I NEED TO RESTORE MY CONTACTS ON MY Q10...
    03-25-15 04:49 AM
  2. jhanks64's Avatar
    Darcy Tools has the ability to change the version of Backup files so you can restore to an older OS.

    Once you have it working, I strongly suggest going with a cloud synced account or use another backup method. I've used Contact-X.

    Posted Via CB10 on my BlackBerry Passport
    03-25-15 09:53 PM
  3. dpw09's Avatar
    I received the update 10.3.1 before couple of weeks and successfully updates my Q10. the main problem I faced with the new OS version is the low ring volume that resulted in not hearing the phone when I receive any call or email.
    You probably received the official update which did have this problem and it was pulled from carriers due to this issue and others.
    A newer version was officially released to fix these issues but only for z30 so far. Z30STA100-5/10.3.1.2582
    However there is a leak of it for other devices. Pretty sure q10 is there. So if you liked 10.3.1 and want it with the low ring tones fixed maybe check out the leak. Then you will have no issue restoring.

     Z30STA100-5/10.3.1.2582 
    03-26-15 04:03 AM
  4. Sari Shawash's Avatar
    Thank you jhanks64,

    I tried to use Darcy tools, but this did not work...
    03-26-15 04:53 AM
  5. Sari Shawash's Avatar
    Thanks dpw09,

    I found a leaked version of the OS 10.3.1 you mentioned above, and now i am downloading to try..

    http://forums.crackberry.com/bb10-le...links-1007014/
    03-26-15 04:54 AM
  6. goyoyok's Avatar
    I think that's just a phone contact, you can use your email as synchronous. So time enter your email in the contact sync check your email. While you change the smartphone, your contact will not be lost. I hope this helps

    Posted via CB10
    03-26-15 12:15 PM
  7. anon(5818411)'s Avatar
    I use ultimate backup for my backups. The backups via link are completely useless and restoring them sometimes makes your OS buggy.

    I also have backup pro and intouch but contacts sometimes go missing.

    Attachment 343918

    This is all the stuff you can backup with ultimate backup. You can back it up to your phone, cloud and/or SD card. You can do scheduled back ups (headlessly) or manually backup. Amazing app
    03-26-15 12:44 PM

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