1. nitronori's Avatar
    Hello,

    So after I updated my Q5 OS to 10.2.1.1925 from 10.2.1.575 I can't perform the restore device with blackberry link.
    The back up file was created in 10.2.1.575 (full back up), then load the new os + wipe. I try to load 10.2.1.575 and to try restore device on the same os but the same result "There may be a probleme with the device. Make sure that the device is on and connected".

    I try severel times , with wipe , without wipe, back ups older, is the same result every time. Also I installed blackberry link severel times, clean up the computer.

    There is a fix to this problem ?
    01-04-14 10:09 AM
  2. SCrid2000's Avatar
    Backups from some older OS leaks can't be restored. It sucks, sorry, but that's the way it is.
    01-04-14 10:45 AM
  3. Chuck Foltz's Avatar
    Backups from some older OS leaks can't be restored. It sucks, sorry, but that's the way it is.
    Dito but rule of thumb is if your using leaks don't restore backups.

    Posted from Z10@10.2.1.1259#ATT via CB10
    SCrid2000 likes this.
    01-04-14 12:26 PM
  4. SCrid2000's Avatar
    Dito but rule of thumb is if your using leaks don't restore backups.

    Posted from Z10@10.2.1.1259#ATT via CB10
    I always restore at least app data and media personally and haven't had any real problems with it. I don't want to have unlock everything again in some of my games

    I have had a few problems with restoring settings but that's become rare.

    That being said, it is of course a personal choice with no right or wrong answer.
    01-04-14 12:32 PM

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