1. Pete Vidal's Avatar
    Z10 do not let me to finist to install a 10.3.2 OS, because is asking for my Blackberry ID of about 4 years ago and I can not remember and my Z10 is lock. and I can not use. they said I need the BBID that I use when I star this Phone abut 4 years ago I do not remember I still using the same Email but the password change and I try close to 50 different Password and do not work The OS is requested the BBID that I use to setup this phone the first time and that wash 4 years ago

    I will appreciated any help Thanks
    ??????
    07-22-15 04:37 PM
  2. conite's Avatar
    Welcome to BlackBerry Protect with anti-theft.

    You need the BlackBerry ID that was active on your device prior to running the autoloader. Without it, there is no way to recover.

    Z30STA100-5/10.3.2.2339
    moyah8 likes this.
    07-22-15 04:44 PM
  3. Dunt Dunt Dunt's Avatar
    Z10 do not let me to finist to install a 10.3.2 OS, because is asking for my Blackberry ID of about 4 years ago and I can not remember and my Z10 is lock. and I can not use. they said I need the BBID that I use when I star this Phone abut 4 years ago I do not remember I still using the same Email but the password change and I try close to 50 different Password and do not work The OS is requested the BBID that I use to setup this phone the first time and that wash 4 years ago

    I will appreciated any help Thanks
    ??????
    https://blackberryid.blackberry.com/...coverpassword/

    You can start there...
    07-22-15 04:46 PM
  4. 3hb78ftg's Avatar
    Z10 do not let me to finist to install a 10.3.2 OS, because is asking for my Blackberry ID of about 4 years ago and I can not remember and my Z10 is lock. and I can not use. they said I need the BBID that I use when I star this Phone abut 4 years ago I do not remember I still using the same Email but the password change and I try close to 50 different Password and do not work The OS is requested the BBID that I use to setup this phone the first time and that wash 4 years ago

    I will appreciated any help Thanks
    ??????
    Go here to reset the BBID password. https://blackberryid.blackberry.com/...coverpassword/

    Odd though. The z10 wasn't around 4 years ago.
    Pdinos3 and moyah8 like this.
    07-22-15 04:47 PM
  5. MobileMadness002's Avatar
    If the OP purchased anything from App World, it would be semi easy. Either way, nothing we can do other than what you 3 have already done.
    07-22-15 04:48 PM
  6. ZeroBarrier's Avatar
    Z10 do not let me to finist to install a 10.3.2 OS, because is asking for my Blackberry ID of about 4 years ago and I can not remember and my Z10 is lock. and I can not use. they said I need the BBID that I use when I star this Phone abut 4 years ago I do not remember I still using the same Email but the password change and I try close to 50 different Password and do not work The OS is requested the BBID that I use to setup this phone the first time and that wash 4 years ago

    I will appreciated any help Thanks
    ??????
    The Z10 was released in 2013, you can't have possibly had a Z10 for 4 years.

    Posted via CB10
    07-22-15 06:40 PM
  7. aevilion's Avatar
    The Z10 was released in 2013, you can't have possibly had a Z10 for 4 years.

    Posted via CB10
    Maybe he's saying that the BBID by itself is 4 years old. The BBID exists since OS5/6 if I recall.
    07-22-15 07:41 PM
  8. joeldf's Avatar
    The Z10 was released in 2013, you can't have possibly had a Z10 for 4 years.

    Posted via CB10
    True, but BBID certainly was around - if, as mentioned, anything was purchased through BBW with a previous BlackBerry. I know I had one with my 9800.

    But then, the OP could simply be mistaken on how long the Z10 was in possession.

    - Joel ---- Posted via CB10 app
    07-22-15 07:44 PM
  9. Pete Vidal's Avatar
    You are right I buy from T-Mobile when the Z10 came out on 2013
    07-23-15 12:03 PM
  10. BBer In China's Avatar
    All phones autoload 10.3.2 will be locked
    07-26-15 05:45 PM
  11. BBer In China's Avatar
    refresh BBW. And now I use Android APP. Tencent does not update the BlackBerry version of the software
    07-26-15 05:50 PM
  12. DeRedder's Avatar
    Z10 do not let me to finist to install a 10.3.2 OS, because is asking for my Blackberry ID of about 4 years ago and I can not remember and my Z10 is lock. and I can not use. they said I need the BBID that I use when I star this Phone abut 4 years ago I do not remember I still using the same Email but the password change and I try close to 50 different Password and do not work The OS is requested the BBID that I use to setup this phone the first time and that wash 4 years ago

    I will appreciated any help Thanks
    ??????
    Call blackberry, you need a proof of purchase showing the IMEI number though...

    which you don't have.

    It's an anti theft method, this means the thief is f-cked ;-)
    07-26-15 07:29 PM

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