09-03-13 01:02 PM
26 12
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  1. kishbaby's Avatar
    Hello,

    I just bought a blackberry q10. I have transferred data from my old bold 9900 to the new one, but what I can't get to fix is the Logo In the middle of my new phone. I have a black logo in the middle of my screen that says Original Blackberry Smartphone.
    I don't know how to remove this from my phone as its very inconvenient and I can't see my screen clearly cause of the obstruction.

    I will appreciate help on how to fix this, please I am just a Girl that got a new phone and not an IT guru, be lenient on the technical terms.
    crunch27 likes this.
    08-29-13 04:08 AM
  2. DarkOwnage's Avatar
    It's a screen sort of protector you can peel it off by the side of the Phone.

    Posted via CB10
    smartbuddy and kishbaby like this.
    08-29-13 04:59 AM
  3. kishbaby's Avatar
    Thanks CA. It's not a screen protector. I have almost scratched my screen off. However anytime I go to hub or open my mail or bbm chat or anything apart from the home screen It disappears. But appears back once am on the home screen.

    Please help
    08-29-13 05:46 AM
  4. akavbb's Avatar
    Any chance that the oled screen has a burn in effect?


    Posted via CB10
    08-29-13 05:57 AM
  5. VeniceBB's Avatar
    Can you provide us with a screenshot? If you can't get it on a screenshot it probably is burn in. If you can, hopefully we can figure it out by seeing what you see
    kishbaby likes this.
    08-29-13 06:01 AM
  6. kishbaby's Avatar
    I think its burn in effect. I have taken a pic from my iPad. How do I upload here for youth see. But if burn in means it's inside the screen and I have go break it to remove it. Then yes it's burnt i...lol
    Thanks for the help guys. I await a resolution. Gracias
    08-29-13 06:09 AM
  7. VeniceBB's Avatar
    If it is burn in you should see it on all screens.
    Best thing to do is take a screenshot (hold both volume buttons down simultaneously)
    You can upload it through CB app or on the website by using the 'attach file' option you see in the advanced reply screen
    edit: I have to wonder if it could be that the phone is in retail demo mode..
    kishbaby likes this.
    08-29-13 06:11 AM
  8. kishbaby's Avatar
    I have attached a screen shot. please advice. Thanks for all the replies. now how do i remove this annoying burnt in pic
    Attached Thumbnails How do I remove the blackberry smartphone logo in my Q10?-photo-2-.jpg  
    08-29-13 06:56 AM
  9. kishbaby's Avatar
    screenshot attached
    08-29-13 06:58 AM
  10. FrankIAm's Avatar
    Are you sure it ain't a wallpaper?

    C0001BBF0 - BlackBerry 10 help channel.
    Cranky and kishbaby like this.
    08-29-13 07:00 AM
  11. kishbaby's Avatar
    It might be a wallpaper am so darm clueless. How do I check if it is and change it?
    08-29-13 07:04 AM
  12. Funq's Avatar
    ...anytime I go to hub or open my mail or bbm chat or anything apart from the home screen It disappears. But appears back once am on the home screen.Please help
    Are you sure it ain't a wallpaper?C0001BBF0 - BlackBerry 10 help channel.
    You might be onto something here
    kishbaby likes this.
    08-29-13 07:05 AM
  13. Funq's Avatar
    It might be a wallpaper am so darm clueless. How do I check if it is and change it?
    Just set another picture as wallpaper.
    kishbaby likes this.
    08-29-13 07:05 AM
  14. BerryWizard's Avatar
    Go in pictures or even take a picture if you don't have any on the phone. Select the options on the left. Choose "set as" and select wallpaper.
    If your problem is solved, that means it was a wall paper

    Posted via CB10
    08-29-13 07:08 AM
  15. kishbaby's Avatar
    Just set another picture as wallpaper.

    Thanks it worked. God bless you. Am so grateful to you and everyone who helped out. Glad I joined this forum today.... Take care guys....
    VeniceBB and mk2234 like this.
    08-29-13 07:11 AM
  16. FrankIAm's Avatar
    Thanks it worked. God bless you. Am so grateful to you and everyone who helped out. Glad I joined this forum today.... Take care guys....
    No problem, fella. Have a nice day.
    What I'm wondering is how that got set as your wallpaper.. it's the splash screen for some BBOS devices. The splash screen.

    C0001BBF0 - BlackBerry 10 help channel.
    08-29-13 07:21 AM
  17. Gearheadaddy's Avatar
    No problem, fella. Have a nice day.
    What I'm wondering is how that got set as your wallpaper.. it's the splash screen for some BBOS devices. The splash screen.

    C0001BBF0 - BlackBerry 10 help channel.
    Probably got there when she transferred data over to her new phone from the 9900

    Trusted Member
    08-29-13 10:34 AM
  18. DarkOwnage's Avatar
    Lol its a wallpaper. ....

    Posted via CB10
    08-29-13 11:33 AM
  19. OrbitDrop's Avatar
    Am so grateful to you and everyone who helped out. Glad I joined this forum today..
    And that's what Crackberry Forums are all about -- community.
    08-29-13 11:43 AM
  20. Kris Simundson's Avatar
    oh sweet mother of god why did i open this thread
    08-29-13 12:04 PM
  21. pooger's Avatar
    That was hilarious and I'm glad the OP got his/her problem fixed.
    08-29-13 12:14 PM
  22. kaizvn's Avatar
    you really made my day LOL.
    many problem with wallpaper like this, I feel much relax.
    08-29-13 01:48 PM
  23. VeniceBB's Avatar
    I'll probably be told I need to get off my high horse, chill out or remove the stick out of my behind, but seriously, do we need to make fun of someone who is new to the device and who comes here to ask for help? I'm pretty sure we've all made our 'stupid' mistakes through the years, be it on BB, other smartphones or tablets, other electronic devices or entirely different things altogether.
    Whenever you come to realize you made a mistake that could have been easily fixed or prevented you feel stupid enough without others rubbing in just how stupid they think you are. I'm sure I'd be able to find something in the past posts of those who think this is oh so funny, if I were to dig for it. Not gonna do that, but it would be nice if people kept that in mind before posting just to make fun of others' mistakes.

    To OP: Glad everything worked out for you.
    08-29-13 02:11 PM
  24. TheDutch20's Avatar
    oh sweet mother of god why did i open this thread
    Hahahahaha I just though the same thing and saw your name! Dyin laughin!

    Posted via CB10
    08-29-13 02:16 PM
  25. ramxx's Avatar
    That looks like a wallpaper to me... check this link out: How to change the wallpaper on your BlackBerry 10 phone | CrackBerry.com
    08-29-13 04:33 PM
26 12

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