1. pedrogari's Avatar
    hi
    this morning i had to restart my phine but since restarted i cant gat to the part to the look screen (picture appear) i just got a black screen. i try to restar it several time i also try to connect it to DM but I getting error if I try to relaod os or to do my security buckup or try to restor it.
    Im not sure if i will be qble to wipe device but that is a last thing I would like to tray if anything else faild
    what i can do
    12-07-13 06:07 AM
  2. diegonei's Avatar
    You can easily restore your device if it comes to that. Just plug to the PC and either run an autoloader or tell Link to reload the OS.

    Now, how did you reboot? I hope not by pulling the battery out. We don't do that on BB10.

    Hold the top buttom till your device reboots. Ignore the screen, just hold it till you see the BlackBerry loading screen.

    After it is fully booted, give the device 2 minutes and try unlocking it.
    12-07-13 10:01 AM
  3. trsbbs's Avatar
    Might want to see if your spell check and caps key is working as well.

    Verizon Z10 10.2.1.1055
    Derlitz likes this.
    12-07-13 10:04 AM
  4. diegonei's Avatar
    Might want to see if your spell check and caps key is working as well.

    Verizon Z10 10.2.1.1055
    For picture password?
    12-07-13 10:06 AM
  5. Robbenezer's Avatar
    hi
    this morning i had to restart my phine but since restarted i cant gat to the part to the look screen (picture appear) i just got a black screen. i try to restar it several time i also try to connect it to DM but I getting error if I try to relaod os or to do my security buckup or try to restor it.
    Im not sure if i will be qble to wipe device but that is a last thing I would like to tray if anything else faild
    what i can do
    I had similar issue, before I had to wipe and do a clean install. Try cancelling it everytime it happens, then attempt it again, it should go after a few shots, irritating but it worked.

    Posted via my AzzazzinBerry (STL100-3/10.2.1.1055)
    12-07-13 10:57 AM

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