1. Zam Z10's Avatar
    cant get either of the above to recognize my phone, and autoloaders wont run either.
    When i connect the stl100-1 to the pc a message shows on the phone saying "Installing Blackberry Link" with a dismiss button at the botton. On the pc a window pops up with an option to install Link, even tho its already installed on my pc.
    (will try and post the screen shot as soon as i can)
    any help welcome!

    thanks
    Zam
    03-16-14 08:05 AM
  2. Elite1's Avatar
    Restart your PC.

    It's a frequent issue, and rebooting the computer will typically fix it.
    kbz1960 and Zam Z10 like this.
    03-16-14 08:21 AM
  3. sachmalh's Avatar
    Another thing you can try is:
    go to device manager in your control panel
    under the network device, remove the blackberry/rim
    and try plugging back in your blackberry.
    Zam Z10 likes this.
    03-17-14 12:54 PM
  4. ali2k4's Avatar
    try re-installing. worked for me
    Zam Z10 likes this.
    03-18-14 03:35 PM
  5. toobs623's Avatar
    As mentioned restart your devices first if that doesn't work there's a number of things to try. I'd recommend doing all at once to make sure.

    Go to settings-BlackBerry Link-long press on your computer and delete. Then uninstall BlackBerry Link from your computer. Also go through your program files and delete the BlackBerry related folders. Restart your computer and phone, then reinstall Link, sign back into your BBID and start again.

    Posted via CB10
    Zam Z10 likes this.
    03-18-14 11:57 PM
  6. Zam Z10's Avatar
    will try the suggested.

    thanks for the help
    03-19-14 01:44 AM

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