1. BlackBerry9930's Avatar
    Hey guys... my z10's ear speaker stopped working! Then it got fixed... now it's not working again... what am I to do? :/ thanks in advance

    Posted via CB10
    07-25-14 07:57 AM
  2. jaydee5799's Avatar
    What were you doing with the phone when it started working again? Sounds like a hardware issue since it keeps popping in and out. You might need to replace it. Have you contacted your seller?
    07-25-14 08:05 AM
  3. dpw09's Avatar
    Get the virtual expert app from bbw and run a diagnostics.

    Z10STL100-3/10.3.0.710
    07-25-14 08:21 AM
  4. BlackBerry9930's Avatar
    Nothing. It just started working again... I run the BBVE and it did show that there's a problem. but when the problem first occurred it showed no problems...

    Posted via CB10
    07-25-14 08:31 AM
  5. dpw09's Avatar
    Well if you call provider and you get escalated to BlackBerry then they will want the diagnostic results. And most likely logs and then possibly do a reload of OS before honoring a warranty replacement.

    Z10STL100-3/10.3.0.710
    07-25-14 08:37 AM
  6. jazsta123's Avatar
    Had the same problem managed to get metal dust in there, it didn't go completely off maybe just 5% of the original volume, if this is the case a physical clean out of the earpiece speaker could solve the problem

    Posted via CB10
    07-25-14 10:09 AM
  7. rlgwood's Avatar
    I had to replace mine in my Z10. Did it myself. I have some extra earphone speakers if you are interested. Have also seen them on ebay.

    Posted via CB10
    07-25-14 11:18 AM
  8. BlackBerry9930's Avatar
    It has completely gone off... I went to a local store to see if they can get it fixed and they told me they can't even try because there is no BlackBerry service in Greece and I have to send it abroad... damn! :/ I'll have to send it since I can't replace the speaker myself...

    Posted via CB10
    07-25-14 01:49 PM

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