1. d.roc's Avatar
    I updated my phone with the newest 10.2 leak last week and was not able to fully restore all my settings and data. That's not the biggest problem though. Now when I connect my phone to my PC, Blackberry Link does not give me an option to back-up or restore. Has anyone else had this problem? If so, is there a workaround? I've logged in/out. Removed link and reinstalled. I have not reloaded the the OS cuz I can't backup. Any advice? Thanks.
    08-14-13 02:21 PM
  2. LP_Rigg's Avatar
    I updated my phone with the newest 10.2 leak last week and was not able to fully restore all my settings and data. That's not the biggest problem though. Now when I connect my phone to my PC, Blackberry Link does not give me an option to back-up or restore. Has anyone else had this problem? If so, is there a workaround? I've logged in/out. Removed link and reinstalled. I have not reloaded the the OS cuz I can't backup. Any advice? Thanks.
    You may have to go into device manager on your pc and uninstall the blackberry/rim drivers. And maybe uninstall/reinstall link again.

    Then power down your phone, plug into computer via usb, and restart phone. At this point pnp should recognize the device as new and hopefully reinstall the drivers. Worth a shot.
    d.roc likes this.
    08-14-13 02:42 PM

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