1. piloes's Avatar
    Dear All..

    I can't Update my BBM to version 10.9.6.22
    its show : Error Installing Application.

    can anyone help me ..

    or, anyone have update for BBM 10.9.6.22.bar ???

    thanks ..

    cannot update BBM to version 10.9.6.2  -- on my Z3-1.png

    cannot update BBM to version 10.9.6.2  -- on my Z3-2.png

    cannot update BBM to version 10.9.6.2  -- on my Z3-3.png
    Last edited by piloes; 07-23-15 at 07:09 AM.
    07-23-15 06:32 AM
  2. jaydee5799's Avatar
    no, no one has the bar file. Reboot your device and try again
    07-23-15 06:34 AM
  3. piloes's Avatar
    no, no one has the bar file. Reboot your device and try again
    i do that, but still can't update...

    I reboot, restart, shutdown... the BBM still can't Update..
    07-23-15 06:38 AM
  4. scullcy's Avatar
    You could try to reset (or refresh?) BB world (settings - general)...
    07-23-15 06:38 AM
  5. piloes's Avatar
    You could try to reset (or refresh?) BB world (settings - general)...
    ok, i will do that..
    then i will report ..
    07-23-15 06:49 AM
  6. piloes's Avatar
    You could try to reset (or refresh?) BB world (settings - general)...
    dear scully..

    i try, still failed to update..

    any suggest.. ??
    07-23-15 08:06 AM
  7. rhoric's Avatar
    If you are trying with your WiFi on. Turn it off and just let it use your mobile network. I had a similar problem one time when using a WiFi Hotspot so turned off WiFi and was able to download fine

    Posted via CB10
    07-23-15 08:42 AM
  8. piloes's Avatar
    here's downLoad using Mobile Network..
    still error installing application..

    cannot update BBM to version 10.9.6.2  -- on my Z3-4.png cannot update BBM to version 10.9.6.2  -- on my Z3-5.png cannot update BBM to version 10.9.6.2  -- on my Z3-6.png
    Last edited by piloes; 07-23-15 at 10:47 PM.
    07-23-15 10:17 PM
  9. scullcy's Avatar
    Hm... Are you able to update other apps?
    You could try to load a "old" BBM version via Sachesi and then try again to update after a reboot.
    07-24-15 06:58 AM
  10. Paul94's Avatar
    dear scully..

    i try, still failed to update..

    any suggest.. ??
    This error occurs when you prematurely turn off your phone during instalation(low battery for example).
    Solution: refresh BlackBerry world. Enter BlackBerry World then swipe down from the top and go to settings->general->refresh BlackBerry World.->try again.
    Edit: not working every time... resetting the device would fix it.(autoader,wipe). This worked for me.


    Z10 10.3.2.2339
    07-24-15 11:07 AM
  11. piloes's Avatar
    This error occurs when you prematurely turn off your phone during instalation(low battery for example).
    Solution: refresh BlackBerry world. Enter BlackBerry World then swipe down from the top and go to settings->general->refresh BlackBerry World.->try again.
    Edit: not working every time... resetting the device would fix it.(autoader,wipe). This worked for me.
    done refresh BB World, still no change..
    until this day, still can't update BBM..
    07-25-15 01:15 PM
  12. Paul94's Avatar
    done refresh BB World, still no change..
    until this day, still can't update BBM..
    Press power button until that screen appear, then press on restart button.

    Z10 10.3.2.2339
    07-25-15 01:44 PM
  13. Skyforever's Avatar
    You could try to reset (or refresh?) BB world (settings - general)...
    Thanks, I was having a similar problem, and that worked for me.
    08-02-15 05:39 PM
  14. piloes's Avatar
    still can't update too..

    hem...
    08-04-15 12:09 AM

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