1. tinochiko's Avatar
    Okay soo...

    Recently security wiped my device ( passport) , I would have backed it up but it wasn't backing up always giving me an error plus I wanted to start fresh anyway, it's been great for battery life

    At the same time I changed by BBID email...

    Everything was fine until I tried logging into beta zone, it just stays on the loading screen with 'email updated' showing every few seconds

    I tried logging in on the desktop site, and it returns a 'data error'

    Tried the old email, didn't work..

    Anyone ever come across this?

    Posted via CB10
    11-30-15 03:25 AM
  2. gh_m's Avatar
    I had the same problem when i changed my email ID, but when i changed again to the old one my problem resolved

    Posted via CB10
    11-30-15 03:42 AM
  3. tinochiko's Avatar
    Thanks I'll give that a try, I hope there's a way which means I can keep the new BBID email though..

    Posted via CB10
    Last edited by tinochiko; 11-30-15 at 05:43 AM.
    11-30-15 04:10 AM
  4. DLewis13's Avatar
    With a new BBID, you have to sign up again with the newer email.
    Went through that when an old email was no longer valid.
    11-30-15 05:29 AM
  5. tinochiko's Avatar
    With a new BBID, you have to sign up again with the newer email.
    Went through that when an old email was no longer valid.
    But I didn't change my BBID, I just changed the email address linked to my BBID

    Posted via CB10
    11-30-15 05:42 AM
  6. Wawan Tea's Avatar
    Yes, i've same problem since I changed my email (username).

    Posted via CB10
    11-30-15 07:25 AM
  7. DLewis13's Avatar
    Your email is your BBID, Screen name really means nada.
    Try it, sign up for Beta Zone with new email.
    Otherwise, stick with original email.

    But I didn't change my BBID, I just changed the email address linked to my BBID

    Posted via CB10
    11-30-15 08:23 AM
  8. tinochiko's Avatar
    Your email is your BBID, Screen name really means nada.
    Try it, sign up for Beta Zone with new email.
    Otherwise, stick with original email.
    Original email doesn't work anymore

    The way I understand it email isn't BBID, BBID is the account linked to a certain BlackBerry Pin, and BlackBerry even give instructions for changing the emails addressed tied to BBID, in which they don't mention that it will change your BBID, but will try to sign up with new email, thanks

    Posted via CB10
    Attachment 382611
    Attachment 382612


    It send a confirmation email with a link which I clicked and confirmed
    11-30-15 08:43 AM
  9. gugomat's Avatar
    Hey, guys. Goth the same problem after I moved to a new device. Switched mu q10 to BlackBerry Passport, restored from the backup and voila: can't log in to my betazone account even from the desktop browser. Never changed nor email neither BlackBerry ID. Wtf, I would like to know.

    Posted via CB10
    11-30-15 08:49 AM
  10. tinochiko's Avatar
    Also, I can login to my BBID account just fine, it's just the beta zone that's a problem

    Posted via CB10
    11-30-15 08:52 AM
  11. gugomat's Avatar
    Same thing, brother, same thing.

    Posted via CB10
    11-30-15 08:53 AM
  12. Paul Collins4's Avatar
    I've got the same issue with one of my BlackBerry id's

    Z30STA100-2/10.3.2.2639
    11-30-15 09:19 AM
  13. gugomat's Avatar
    Hey, mate.
    Any news? Did you resolve the problem? We're you able to contact anyone from the BetaZone?

    Posted via CB10
    12-28-15 02:18 AM
  14. Wawan Tea's Avatar
    Hey, mate.
    Any news? Did you resolve the problem? We're you able to contact anyone from the BetaZone?

    Posted via CB10
    If you've changed your email addr on your bbid's account, change back to previous email addr. Then try to sign in again..

    Posted via CB10
    12-28-15 09:02 AM
  15. tinochiko's Avatar
    If you've changed your email addr on your bbid's account, change back to previous email addr. Then try to sign in again..

    Posted via CB10
    I haven't tried this yet but it will probably work, but still looking for a solution where I can use my new email, will change back and try to get in touch with them

    Posted via CB10
    12-28-15 07:17 PM
  16. Wawan Tea's Avatar
    I haven't tried this yet but it will probably work, but still looking for a solution where I can use my new email, will change back and try to get in touch with them

    Posted via CB10
    Just try,,it's work for me, I wish it work for you too.
    I didn't found any solution yet that work with new email.

    Posted via CB10
    12-28-15 09:04 PM
  17. Wawan Tea's Avatar
    I haven't tried this yet but it will probably work, but still looking for a solution where I can use my new email, will change back and try to get in touch with them

    Posted via CB10
    You can try this another way :

    1. Edit your BBID with your new email that you want.
    2. Close/delete account at Betazone.
    3. Sign up at Betazone again.
    4. And now, you can opening your Betazone app

    Posted via CB10
    01-23-16 08:38 AM

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