02-12-18 06:34 AM
595 ... 1920212223 ...
tools
  1. Ahmed Gamal5's Avatar
    ok how i can back to te previous software i do backup
    04-03-17 09:03 AM
  2. conite's Avatar
    ok how i can back to te previous software i do backup
    You can't. You will be stuck here forever until you remember your BBID.
    04-03-17 09:06 AM
  3. Ahmed Gamal5's Avatar
    ok how i can back to te previous software i do backup
    04-03-17 09:13 AM
  4. conite's Avatar
    ok how i can back to te previous software i do backup
    You can't.

    If you don't remember your BBID, your device will be useless.
    04-03-17 09:18 AM
  5. rosecity1980's Avatar
    Hi, forgive me if this is a stupid question, but I want to downgrade my Priv STV100-3 from Marshmallow to Lollipop to see if it corrects my phone rebooting problem (really hoping it's a software issue). I'm with Telus here in Canada, I just don't know which file to download...in Google Drive, when I click on Android > Priv > Lollipop, Which AA file do I need? I know in Marshmallow, it's the AAJ919...please help!
    04-05-17 06:19 PM
  6. thurask's Avatar
    Hi, forgive me if this is a stupid question, but I want to downgrade my Priv STV100-3 from Marshmallow to Lollipop to see if it corrects my phone rebooting problem (really hoping it's a software issue). I'm with Telus here in Canada, I just don't know which file to download...in Google Drive, when I click on Android > Priv > Lollipop, Which AA file do I need? I know in Marshmallow, it's the AAJ919...please help!
    I'm not sure you can downgrade, but from this list you want AAE298. Still, try running the latest autoloader (AAJ919, for now) before attempting a downgrade.
    04-05-17 06:26 PM
  7. rosecity1980's Avatar
    I'll see what I can do. Thank you for the quick response!
    04-05-17 06:33 PM
  8. marcaccioc's Avatar
    Awesome!
    04-14-17 01:17 AM
  9. neeraj121y's Avatar
    What are CAP/CAF?
    04-29-17 03:48 AM
  10. neeraj121y's Avatar
    Mega app stuck at loading.
    04-29-17 04:20 AM
  11. conite's Avatar
    Mega app stuck at loading.
    Use your computer then.
    04-29-17 11:17 AM
  12. thurask's Avatar
    What are CAP/CAF?
    You don't need them.
    04-29-17 11:31 AM
  13. TomJSass's Avatar
    Hi - I tried doing a security wipe on my BB Passport SE and got the bberror. I downloaded the autoloader. When I tried to run the .exe file it gets stuck on the screen and says Connecting to Bootrom:

    I don't think the computer is recognizing the Passport when I connect it to the PC. So I'm guessing the .exe file will not be able to connect to the phone.

    Any help you can provide would be appreciated.
    05-07-17 10:34 AM
  14. conite's Avatar
    Hi - I tried doing a security wipe on my BB Passport SE and got the bberror. I downloaded the autoloader. When I tried to run the .exe file it gets stuck on the screen and says Connecting to Bootrom:

    I don't think the computer is recognizing the Passport when I connect it to the PC. So I'm guessing the .exe file will not be able to connect to the phone.

    Any help you can provide would be appreciated.
    Reboot the device while the autoloader is running and searching for bootrom.
    05-07-17 11:51 AM
  15. TomJSass's Avatar
    Tried rebooting whole running. Phone goes to bberror display.
    05-07-17 12:28 PM
  16. TomJSass's Avatar
    ...and .exe file still says Connecting to Bootrom
    05-07-17 12:30 PM
  17. TomJSass's Avatar
    Could it be the version of OS? I'm using the latest 10.3.03.2205.
    05-07-17 12:37 PM
  18. conite's Avatar
    Could it be the version of OS? I'm using the latest 10.3.03.2205.
    No. OS is fine.

    Did you ever install Link and the drivers for BB10?
    05-07-17 01:00 PM
  19. TomJSass's Avatar
    I did have link installed on my Mac and the passport was linked. However I did the security wipe locally on the phone. After I got the bberror display I tried to to back to BB link but it wouldn't recognize the phone.
    05-07-17 01:05 PM
  20. TomJSass's Avatar
    It seems like the PC or Mac do not recognize the phone now except to charge the battery.
    05-07-17 01:06 PM
  21. conite's Avatar
    I did have link installed on my Mac and the passport was linked. However I did the security wipe locally on the phone. After I got the bberror display I tried to to back to BB link but it wouldn't recognize the phone.
    That's fine.

    Just install the drivers from the Link package onto your PC, and try again with the autoloader.
    05-07-17 01:07 PM
  22. TomJSass's Avatar
    It's stating to work. I switched cable connecting to the computer. Heavier gauge and it immediately detected it.
    05-07-17 01:10 PM
  23. conite's Avatar
    It's stating to work. I switched cable connecting to the computer. Heavier gauge and it immediately detected it.
    Great.
    05-07-17 01:12 PM
  24. TomJSass's Avatar
    It's loaded! Thx for all your help. Strange that a cable gauge would make a difference.
    05-07-17 01:13 PM
  25. conite's Avatar
    It's loaded! Thx for all your help. Strange that a cable gauge would make a difference.
    Gauge doesn't matter. The other cable must just be temperamental.

    It's the end result that counts!
    05-07-17 01:14 PM
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