1. Ali Mozumder's Avatar
    Hi guys sorry if this isnt the right place but i went from 10.2 to 10.3 on my z10 stl-3 and blackberry link nor my laptop recognizes my phone anymore so i cant restore or anything o.o is there a way to restore? cuz i have a bunch of phone numbers i need lol

    10.3.1052 is awesome btw
    08-23-14 01:58 PM
  2. mtitiz34's Avatar
    You need to update the device manager

    Posted via CB10
    08-23-14 02:00 PM
  3. Ealaionta's Avatar
    When you have your phone connected to your laptop, a new disc drive should appear with the option to install BlackBerry Blend (which won't work yet) and to install new drivers. Install them and everything will work again.
    08-23-14 02:03 PM
  4. Ali Mozumder's Avatar
    ok awesome thanks guys
    08-23-14 02:06 PM
  5. joe_23's Avatar
    Had this problem as well. A restart on my phone and computer fixed it.

    Posted via CB10
    08-23-14 02:10 PM
  6. djdragon's Avatar
    blackberry link nor my laptop recognizes my phone anymore so i cant restore or anything
    I think this is a bit of a BUG because of BLEND now is preloaded into 10.3
    Make sure your device isn't set for "Automatic" when plugging into USB.

    Goto: SETTINGS > STORAGE AND ACCESS > Set ACESS TO STORAGE from AUTODETECT to either CONNECT TO WINDOWS or CONNEECT TO MAC and it should work.
    volkerc likes this.
    08-23-14 02:40 PM
  7. thvrz's Avatar
    I am also having problems with BlackBerry Link after installing 10.3 on my Q10. I am unable to restore a 10.2 backup, no matter the Link version (also tried with the newest and older).

    Rebooted, reinstalled, still nothing. Getting an error saying that "Restore was cancelled."

    Searched the Web for a fix with no luck.

    Posted via CB10
    08-23-14 04:58 PM

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