1. cobbie98's Avatar
    Hi, I've been trying to update my Q10's OS with one of the two available 10.2 leaks. However whenever I run the autoloader for either leak, the CMD opens and then instantly closes. I have tried this on a number of different Windows computers, and have had the same problem each time. Any Help?
    Thanks.
    08-26-13 06:54 AM
  2. pipoyz's Avatar
    Do you have unpacked the autoloader?

    Posted via CB10
    08-26-13 06:58 AM
  3. cchilderhose's Avatar
    Be sure to extract the EXE file from the compressed file before running. Opening the zip file will not allow it to run correctly.

    Posted via CB10
    08-26-13 07:13 AM
  4. wizkid313's Avatar
    Sometimes the zip files get corrupt during download. I had to download them a couple of times too.
    08-26-13 07:55 AM
  5. tonytraj17's Avatar
    Make sure you have the right java installed. I had problems similar to that and it ended up being a java issue.

    Posted via CB10
    08-26-13 10:18 AM
  6. cobbie98's Avatar
    Be sure to extract the EXE file from the compressed file before running. Opening the zip file will not allow it to run correctly.

    Posted via CB10
    Yes I have, I unpacked it with winrar, and opened it.
    08-26-13 03:26 PM
  7. cobbie98's Avatar
    Make sure you have the right java installed. I had problems similar to that and it ended up being a java issue.

    Posted via CB10
    Well I have tried on four different windows laptops and they have all had the same problem on both of the leaks.
    08-26-13 03:26 PM
  8. adamlau's Avatar
    Are the BlackBerry device drivers installed (e.g. via Link)?
    08-26-13 03:30 PM
  9. anon721037's Avatar
    Yes like stated above you will need link installed but close it during update.

    Q10/ 1323/ THKS berryleaks
    08-26-13 06:25 PM
  10. megirl316's Avatar
    08-26-13 08:50 PM
  11. cobbie98's Avatar
    Yes like stated above you will need link installed but close it during update.

    Q10/ 1323/ THKS berryleaks
    ah ok thanks, i'll try that!
    08-27-13 12:28 PM
  12. RADEoN1337's Avatar
    You might be better off right clicking and running as administrator. If not, follow these steps:

    Rename your auto loader to a.exe

    Move a.exe to your c:

    Hit windows key (on your keyboard) and the letter R simultaneously.

    Type in cmd.exe /k (the k toggle prevents any software from closing it) and press run.

    Type c:\a.exe and press enter. It may not let it run, but it will at least tell us what error is forcing it to close suddenly.

    Posted via CB10
    08-27-13 01:47 PM
  13. cobbie98's Avatar
    All working now. I just needed to install Link. Thanks for everyone's help!
    08-27-13 05:26 PM
  14. immukhan's Avatar
    Dear Cobbie98 : thanks alotttttttttttt for your reply.. from past two days i tried all possible ways but couldn't able to fix my bb passport. you save my phone man.... may god bless you. my phone had a problem while wiping data and it went into red light blinking and blackscreen. i downloaded approx 10 gb softwares bb links all version auto loaders and everything. later i downloaded auto loader from https://developer.blackberry.com/dev...ha_update.html and still was not able to start autoloader and i gave up until i came across this post(thanks to who ever created) and i saw ur post that "i just needed to install link" and just now my passport started working and first thing i wanted to do even before setting up my phone was to thank you. again BIG THANKSSS MAN
    09-28-17 06:09 PM

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