1. tommy0000's Avatar
    my friend has a z10 stl100-2 he recently recieved the update to the new os .. after updating it his skype wouldnt start also non of his apps from snap would install ... the thing is i dont know if it was working before because he collected the phone from a friend .. so any way to fix this ???
    03-08-14 05:14 PM
  2. eldricho's Avatar
    Can you please get the official OS version from him? I remember people having issues in 10.2.1.1925, but those were taken care off in 10.2.1.2141

    Posted via CB10
    03-08-14 05:21 PM
  3. tommy0000's Avatar
    i did update his phone to .2141, he was on 10.2.0... its hid first blackberry . im hoping i wouldnt have to do a destructive reload
    Can you please get the official OS version from him? I remember people having issues in 10.2.1.1925, but those were taken care off in 10.2.1.2141

    Posted via CB10
    03-08-14 05:29 PM
  4. FrankIAm's Avatar
    He should try reinstalling them.

    BlackBerry 101 - Help Channel
    03-08-14 05:33 PM
  5. eldricho's Avatar
    Yep, re-installation of the Android Runtime bars should take care of it then
    I can grab your the two files when I go home in an hour or two. Sideload them, reboot and it should all be fine again.

    Posted via CB10
    03-08-14 05:48 PM
  6. tommy0000's Avatar
    Yep, re-installation of the Android Runtime bars should take care of it then
    I can grab your the two files when I go home in an hour or two. Sideload them, reboot and it should all be fine again.

    Posted via CB10
    Ohhh please can u get them for me! That would be a great help! Thanks in advance

    Posted via CB10
    03-09-14 04:34 AM
  7. thurask's Avatar
    03-09-14 12:05 PM

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