1. D gray's Avatar
    I am currently running 10.2.0.1047. I woke up this morning and all prior emails are gone from 3 separate accounts. All of my prior text messages are gone and all prior notifications. My Z10 is only showing today's information. Has this happened to anyone else? This must be a bug because I have been running 10.2.0.1047 since it was released. I've checked my setting and there is no delete stuff after a week. What is really going on? This has to be software and not hardware related.

    Posted via CB10
    08-26-13 07:09 PM
  2. Elite1's Avatar
    Have you tried resetting the device?

    Hold down the Volume Up & Down keys together, ignore the screenshot shutter noise, and keep holding them until you see the blue startup icon.

    Anything better after that reboot?
    08-26-13 07:13 PM
  3. Elite1's Avatar
    I moved the thread to the BB10 Leaked/Beta OS Forum since you're running a leaked 10.2 build.

    I think there's more chance that the right person(s) will see your thread here.

    Good luck!
    08-26-13 07:17 PM
  4. JMDBERRY's Avatar
    You may have to perform a separate Restore for each category instead of a batch restore.. This happened to me. Hth

    JMDZ10
    08-26-13 08:27 PM
  5. D gray's Avatar
    Tried holding down both volume keys for a reset and I still have on current messages and texts. Nothing prior is showing. If I did a restore for each category separately, that won't work. I have a backup from August 12th. I will still miss messages and texts from the 12th on. Soooooo sad.

    Posted via CB10
    08-27-13 12:09 AM
  6. toobs623's Avatar
    If this is happening with your email accounts only it wouldn't be a restore issue. I would try deleting and readding your accounts.

    BerryLeaks
    08-27-13 12:18 AM
  7. FBA's Avatar
    I had the exact same issue and worse, it marked all mail in the accounts as deleted and moved them into the deleted items folder in each account. I ended up deleting and restoring the accounts one by one. It was also in 10.2.0.1047

    I got into a beef with a ****head here who said that this behaviour was by design and the device was doing what it was supposed to.
    08-27-13 12:24 AM

Similar Threads

  1. [10.2 Contacts] Serious bug which cripples the device
    By ofutur in forum BB10 Leaked/Beta OS
    Replies: 56
    Last Post: 09-13-13, 07:06 PM
  2. Z10 eating through data all of a sudden
    By immacrecep in forum BlackBerry Z10
    Replies: 10
    Last Post: 08-27-13, 11:15 PM
  3. Observation on text/sms problems with the 10.1MR update
    By Q10Nutter in forum BlackBerry 10 OS
    Replies: 4
    Last Post: 08-27-13, 07:50 AM
  4. Request Candy Crush Saga For BlackBerry 10
    By gregorylkelly in forum BB10 Android App Sideloading
    Replies: 4
    Last Post: 08-26-13, 09:21 PM
  5. All Prior E-Mails Gone (running 10.2.0.1047 on Z10)
    By D gray in forum BlackBerry Z10
    Replies: 1
    Last Post: 08-26-13, 07:13 PM
LINK TO POST COPIED TO CLIPBOARD