05-08-14 11:38 PM
36 12
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  1. kojita's Avatar
    Pretty specific, but might be useful to those wondering why opening emails with attachments fail with this leak os (10.2.1.1055) when using active sync protocol with a zimbra suite server. The protocol is an old one (2.5) as opposed to the one used with normal 10.2 OS (12). The problem is that everything sync ok but when attempting to open emails with attachments or long bodies, there is an error that goes: could not download body of the message. So I wen back to original OS from the leak and now everything works fine. Note that this not happened with Gmail accounts, only the zimbra one, which uses active sync protocol.
    MAn, I liked that OS. Sh*t.
    Last edited by kojita; 11-19-13 at 06:18 AM.
    11-18-13 04:11 PM
  2. BlackScorpion3's Avatar
    I will ask and hopefully get someone in here who can answer this for you.

    Sent from my Mind Controlled BerryLeak Hybrid running Z10STL100-4/10.2.1.1184 while being the GREATEST
    11-18-13 04:46 PM
  3. ofutur's Avatar
    I checked with our setup (another OS solution) and I have no problem receiving and sending large attachments. Devices sync using verson 14.1 of the protocol.

    See if you can get IT to update Z-Push to 2.1
    11-18-13 06:36 PM
  4. kojita's Avatar
    How do you choose the protocol is that something in the server side or device side?

    Posted via CB10
    11-19-13 06:18 AM
  5. ofutur's Avatar
    How do you choose the protocol is that something in the server side or device side?

    Posted via CB10
    Server side, but you don't usually get to choose. You just get what the component offers.
    11-19-13 06:28 AM
  6. Omnitech's Avatar
    The protocol is an old one (2.5) as opposed to the one used with normal 10.2 OS (12).

    How did you come to that conclusion - is that what your server logs are recording during the EAS handshake?

    It would be very surprising to me if BlackBerry regressed the EAS compatibility level in recent (even beta) versions of the OS.

    Zimbra (VMware now) may not have even been an official licensee of EAS, though that probably changed at least by the time VMware took them over.
    11-26-13 03:23 AM
  7. Itstakenovermylife's Avatar
    I'm on Zimbra as well and have not experienced any of those problems mentioned.

    Posted via CB10
    11-26-13 04:53 AM
  8. kojita's Avatar
    How did you come to that conclusion - is that what your server logs are recording during the EAS handshake?

    It would be very surprising to me if BlackBerry regressed the EAS compatibility level in recent (even beta) versions of the OS.

    Zimbra (VMware now) may not have even been an official licensee of EAS, though that probably changed at least by the time VMware took them over.
    Under mobile management in the Zimbra console it tells me the protocols. This is on the leaked os 10.2.1.1055. When I went back to official os the protocol went back to 12.

    Posted via CB10
    11-26-13 05:33 AM
  9. Benjamin Black's Avatar
    I have wondered why this was happening. Its been the case with all 10.2.1 leaks though, hasn't it? Thanks for the info!

    Posted via CB10
    11-26-13 08:10 AM
  10. kojita's Avatar
    I have wondered why this was happening. Its been the case with all 10.2.1 leaks though, hasn't it? Thanks for the info!

    Posted via CB10
    I think I had problems with those leaks though it only really annoyed me with 10.2.1.1055 given that I could not open mails even with an image in the signature...

    Posted via CB10
    11-26-13 02:24 PM
  11. Omnitech's Avatar
    For what it's worth I just tested w Outlook.com using EAS on 10.2.1.1055 and no issue opening email attachments.

    I don't use any email systems running Zimbra. I could also test on a real MS Exchange server. (Normally I have those accounts only setup on my primary device)
    11-26-13 03:37 PM
  12. Omnitech's Avatar
    Just tested using a MS Exchange 2010 server - attachments opening fine there as well.
    11-26-13 03:51 PM
  13. kojita's Avatar
    So you think it is related with the ZCS ?

    Posted via CB10
    11-26-13 05:25 PM
  14. Omnitech's Avatar
    The protocol is an old one (2.5) as opposed to the one used with normal 10.2 OS (12).

    How did you come to that conclusion - is that what your server logs are recording during the EAS handshake?

    It would be very surprising to me if BlackBerry regressed the EAS compatibility level in recent (even beta) versions of the OS.

    I just checked the server log on an MS Exchange 2010 server connected to my Z10 running OS 10.2.1.1055. The ActiveSync compatibility level that BB10 is using is 14.1, which is what I would have expected. (And consistent with previous versions of BB10, and what ofutur reported above.)

    KB33619-Supported Microsoft ActiveSync Features and Policies for use with BlackBerry 10

    EAS revision 2.5 is pretty much the oldest version that anyone supports since prior to that time (Windows Server 2003/Exchange Server 2003) EAS was not really very well standardized or used outside of Microsoft.

    My guess is that Zimbra is seeing an OS version that it is not familiar with during the EAS handshake, and dropping down its own compatibility level, since to Zimbra it's an "unknown platform".

    Which isn't a very big surprise actually since 10.2.1 is not officially released yet.

    However my understanding was that the device and server were supposed to report each other's maximum compatibility level and operate using the highest level that was mutually supported.

    You may want to talk to Zimbra about this.
    kojita likes this.
    11-26-13 11:03 PM
  15. kojita's Avatar
    @omnitech many thanks. I will contact Zimbra and report here.

    Posted via CB10
    11-27-13 01:55 AM
  16. Omnitech's Avatar
    @omnitech many thanks. I will contact Zimbra and report here.

    Looking forward to what you discover, if anything.
    11-27-13 02:14 AM
  17. kojita's Avatar
    Some pieces of information here:
    KB33560-Email messages deleted from the BlackBerry 10 smartphone are not moved to a Trash or Deleted Items folder and instead are permanently removed
    But not really telling anything yet. I posted on Zimbra and I now wait for an answer.
    11-27-13 04:27 AM
  18. Omnitech's Avatar

    No one in their right mind is using Exchange 2003 any more, so I don't see that issue as all that pressing, personally.
    11-27-13 04:52 PM
  19. Jerry A's Avatar
    No one in their right mind is using Exchange 2003 any more, so I don't see that issue as all that pressing, personally.
    Sadly, I know a few crazy people/organizations.
    11-27-13 07:27 PM
  20. Omnitech's Avatar
    Sadly, I know a few crazy people/organizations.
    10 year old platform, eh?

    The following document was written by Microsoft 2 years ago, September 2011:

    Time to Move from Exchange 2003


    Exchange 2003 will be completely unsupported on the same date XP goes out of support - April 2014. I hope those people have plans to dump it before it becomes an unpatched timebomb.
    11-27-13 09:46 PM
  21. Omnitech's Avatar
    Though I must admit - based on the Exchange service providers I've talked to - apparently the migration process to newer versions of Exchange is so lousy and wrought with peril, it's not extremely surprising a lot of organizations never got around to doing it.
    11-27-13 09:50 PM
  22. kojita's Avatar
    Strange, I updated to the new leak and at the beginning it was fine, but then now, I start having the same issue again with message body could not be downloaded...
    01-21-14 01:12 PM
  23. HotFix's Avatar
    Though I must admit - based on the Exchange service providers I've talked to - apparently the migration process to newer versions of Exchange is so lousy and wrought with peril, it's not extremely surprising a lot of organizations never got around to doing it.
    Umm.. only if you don't properly plan out and thoroughly test your migration. In my last job I migrated 20,000 users from Exchange 2007 to Exchange 2010, introduced multi-site DR, recycled all of my 2007 hardware in a leap frog migration, and had 0 downtime for users including ActiveSync.

    Posted via CB10 on a Z10STL100-3/10.2.1.1925
    01-21-14 05:52 PM
  24. Omnitech's Avatar
    Umm.. only if you don't properly plan out and thoroughly test your migration. In my last job I migrated 20,000 users from Exchange 2007 to Exchange 2010, introduced multi-site DR, recycled all of my 2007 hardware in a leap frog migration, and had 0 downtime for users including ActiveSync.

    I assume that within an organization I.T. staff has much more flexibility and thus can do this easier. The organizations that I've talked-to about that were service providers, ie Exchange hosting companies. Most of them have tons of customers still on older servers, apparently because of what's involved in migrating them to newer generation servers.
    01-23-14 10:46 PM
  25. Alberto8's Avatar
    If you are connecting zimbra using z-push, make sure that you are using the latest z-push (2.1). We are using zarafa with z-push and we had all sorts of problems like the account freezing in the hub and cpu going to 50% for periods of time with result in short battery life. With the latest z-push, these issues have gone away. We have two z10s and three z30s in our company and all of them are now being synced properly without excessive cpu usage or heavy battery drain. Also, the hub does not freeze anymore. We are using 10.2.0.1803 for four of the phones and I have 10.2.1.1925 on mine.
    01-23-14 11:06 PM
36 12

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