1. dmctruong's Avatar
    Hi all,

    I wonder if anyone has run into this problem before and have been able to solve it...

    I have a Z30, unlocked, that has this far refused to update past My wife has a Z10 that is also unlocked, but has updated up to the latest OS version.

    Is there anything I can do to kick start the update process on my Z30?


    Posted via CB10
    12-22-16 01:47 PM
  2. Dunt Dunt Dunt's Avatar
    Reboot it...
    Remove SIM Card, and Reboot it.....

    Or just install it manually....

    A few others have noticed the same thing, one unlocked device will receive the update... while another won't.
    DaFoxGrey likes this.
    12-22-16 01:58 PM
  3. mcstravi's Avatar
    I'm in the same boat.
    Factory unlocked bought directly through a BlackBerry and still no update.
    I've tried removing the SIM and still no luck.

    Posted via CB10
    12-26-16 09:34 AM
  4. dmctruong's Avatar
    Thanks for the suggestion. But like you said, one just won't update. I even restarted the phone 15-20 times (long story, many times after a restart, my touch screen won't work). Ill have to manually install it instead.

    Posted via CB10
    12-27-16 06:48 PM
  5. dmctruong's Avatar
    Update: the miraculously showed up on its own on my device last night.

    I wonder why my device skipped a couple of updates?

    Posted via CB10
    01-31-17 11:35 AM
  6. RamosGames's Avatar
    I'm with the same problem since 2016 what did you do to update
    04-27-18 12:24 PM

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