1. CrackBerry Question's Avatar
    About a month ago my Z30 started acting up...getting hot, whatsapp not opening etc. After a few restarts the device basically resets but couldn't open and view files. I managed to decrypt the sd card and backed up the device files and wipe the device. Everything worked fine afterward and even encypted the sd card files. Now, it has happened again but this time I can't access 'settings' to decrypt the files. Most apps doesn't open even the android apps. Has this happened to anyone before and what can be done to retrieve all my data before I wipe the device? A pop up always comes stating that 'media card was encrypted by another device...you must format media card to access files' or 'the media library can't be accessed...please restart device if problem persists. Please help!! Thanks in advance!
    06-05-17 07:32 PM
  2. cbvinh's Avatar
    Can you access Settings via the icon instead of the pull down?
    06-05-17 09:27 PM
  3. Rohan Abrahams's Avatar
    No I can't access it through any one of the settings icons
    06-06-17 04:22 PM
  4. Rohan Abrahams's Avatar
    I'm the same person that posted the question about the Z30
    06-06-17 04:24 PM
  5. kbz1960's Avatar
    Can you do anything with link?
    06-06-17 04:49 PM
  6. Rohan Abrahams's Avatar
    Nothing at all, the pc picks up that it's connected to it and the device says it's connected to pc but the storage are not being read. A pop up on the pc only says it's initializing connection. Link says it cannot communicate with device. It's only telling me that it will restore to factory settings by reinstalling the device software. I just want to find a way to decrypt the files on the SD card.
    06-06-17 05:27 PM
  7. kbz1960's Avatar
    That's a tough one since it can only be done by the same phone but it is the same phone.
    06-06-17 05:30 PM
  8. Rohan Abrahams's Avatar
    Yes, it's the same phone.
    06-06-17 07:07 PM
  9. kbz1960's Avatar
    06-06-17 07:17 PM
  10. Rohan Abrahams's Avatar
    I guess I'd have to risk and wipe...thanks anyways!
    06-06-17 07:32 PM
  11. kbz1960's Avatar
    Good luck
    06-06-17 07:34 PM
  12. Rohan Abrahams's Avatar
    Thanks and bless up!
    06-06-17 08:23 PM
  13. cbvinh's Avatar
    If you do wipe, I think you might permanently lose the possibility of decrypting the SD card. The encryption/decryption is based on the device ID embedded within the hardware and the OS version, but the key is stored on your device. The question is whether you can regenerate the key by wiping and reinstalling the same OS version.

    Anyway, please tell us how it ends up.
    kbz1960 likes this.
    06-06-17 08:45 PM
  14. Rohan Abrahams's Avatar
    I do hope so. it was wiped less than a month ago
    06-06-17 09:05 PM
  15. kbz1960's Avatar
    Did you upgrade since then? Remember what OS number you were on?
    06-06-17 09:29 PM
  16. NadiaPJ's Avatar
    Hi there,

    I have been using Z30 for two years and the device was always extremely hot when on. I was happy with it and it didn't malfunction on me, but just to let you know that perhaps heating up for this model is not abnormal. I can't help you with the rest of the problem though.
    06-07-17 02:32 PM
  17. cbvinh's Avatar
    Hi there,

    I have been using Z30 for two years and the device was always extremely hot when on. I was happy with it and it didn't malfunction on me, but just to let you know that perhaps heating up for this model is not abnormal. I can't help you with the rest of the problem though.
    I wonder what kind of tasks you're using it for. Mine runs pretty cool, unless playing videos.
    06-07-17 04:17 PM
  18. kbz1960's Avatar
    Yes, mine always ran pretty cool. I don't game so it never got hot.
    06-07-17 05:11 PM

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