12-26-14 08:17 PM
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  1. lovedaazn's Avatar
    lovedaazn
    My friend got a z30 about two months ago and it's starting to reboot 5 times per day randomly. Is this a bad sign? Is it a hardware or software issue? Is there any bar files we could sideload to prevent this?

    Any advice would be great.

    Thanks all,

    Merry Christmas

    Posted via CB10
    12-25-14 07:20 PM
  2. mkelley65's Avatar
    mkelley65
    Originally Posted by lovedaazn
    My friend got a z30 about two months ago and it's starting to reboot 5 times per day randomly. Is this a bad sign? Is it a hardware or software issue? Is there any bar files we could sideload to prevent this?

    Any advice would be great.

    Thanks all,

    Merry Christmas

    Posted via CB10
    Ran into a similar issue with a Z30. Turned out to be a flaky SIM card.
    12-25-14 07:47 PM
  3. lovedaazn's Avatar
    lovedaazn
    Originally Posted by mkelley65
    Ran into a similar issue with a Z30. Turned out to be a flaky SIM card.
    How did you know it was the sim though? Any sort of signs that pointed towards it?

    Posted via CB10
    12-25-14 08:43 PM
  4. mkelley65's Avatar
    mkelley65
    Originally Posted by lovedaazn
    How did you know it was the sim though? Any sort of signs that pointed towards it?

    Posted via CB10
    Standard troubleshooting trial and error. First removed the SD card then the SIM card. Replaced the SIM and the issue went away. The next steps would have been a security wipe and an OS reload and then one app at a time until I found the culprit.
    12-26-14 01:54 PM
  5. lovedaazn's Avatar
    lovedaazn
    I think I found something that contributed to the problem. When I uninstalled the netflix app from amazon, it stopped rebooting. Hopefully it'll stay that way

    Posted via CB10
    arifbsantoso likes this.
    12-26-14 08:17 PM
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