[Biff72]

I was planning on giving my Z10 to a friend because theirs dies and after I did a swipe of my phone it fails to re start. Everything I have tried so far from the web says to go and update the software. However the phone won't turn on! So it's useless. Any help would be greatly appreciated.
Thanks

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[cbvinh]

I was planning on giving my Z10 to a friend because theirs dies and after I did a swipe of my phone it fails to re start. Everything I have tried so far from the web says to go and update the software. However the phone won't turn on! So it's useless. Any help would be greatly appreciated.
Thanks

I did a security wipe on a Q10 and a similar thing happened. The Q10 seemed like it was completely dead. I took the battery out and let it sit overnight. The next morning, I put back the battery and it booted up completely fine. Another member here says that instead of waiting overnight, you can hold the power button down to drain the phone of any left over capacitive charge and it'll achieve the same as leaving it alone overnight.

[Biff72]

Thanks I tried both and called my cell pro idea and they say to send it in for $40 to have it checked. Possibly a critical error and killed the phone...thanks for the information.

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[Biff72]

Should have been cell provider. Not pro

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