1. kidja's Avatar
    My z10 gives a black screen & solid red light for 2:04 minutes exactly, with or without the new battery when charging it or using the laptop usb, its does not responses when it's. not powered externally. Also the Windows 8 laptop does not recognize my z10q. What steps should I take to remedy this issue?
    Last edited by kidja; 06-30-17 at 12:38 PM.
    Lostboy5151 likes this.
    06-30-17 11:04 AM
  2. CB-BB-BBM's Avatar
    Try reloading software via auto loader,
    06-30-17 12:35 PM
  3. kidja's Avatar
    I just tried the via auto loader method as you mentioned the cursor in the command prompt keeps blinking and the phone still does the solid red led for 2 minutes & cuts off, screen is still black non responsive. Thanks for the reply.
    06-30-17 07:25 PM
  4. CB-BB-BBM's Avatar
    That's to bad, maybe time for a new device.
    06-30-17 10:04 PM
  5. Lostboy5151's Avatar
    Your computer does not recognize your mobile device because it is being blocked by your firewall. "Allow it" and you'll be good to go.
    The red light issue: Hold down the ON/OFF button for as long as it take to recycle (about 5 t0 15 second.)
    Last edited by Lostboy5151; 06-30-17 at 10:38 PM.
    06-30-17 10:26 PM
  6. Lostboy5151's Avatar
    Because you went through trying to install the autoloader, the red light issue may not work, in which case you'll have to wipe your device and start from the beginning.
    The upside to that is you'll have a device the feels and runs like it's brand new!
    06-30-17 10:35 PM

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