1. bzsurr's Avatar

    unfortunately neither the light Sensor nor the Proximity Sensor are working on my device (Z10). I did reset my device to factory settings yesterday but without success. BBVE tells all sensor services are available and running but the Proximity and Light Sensor tests fail. I tried to reboot the phone but afterwards BBVE claims the Sensor Services to be not even running anymore.
    My Phone is currently running on Version

    Is this a software or hardware related problem? And does there exist any fix to it?
    I found many similar threads but none of the mentioned solutions worked for me or there weren't any.

    Thanks for your help in advance.
    Best regards.
    09-25-14 11:40 AM
  2. kbz1960's Avatar
    Hi and welcome to CB. You could try and install the latest leak and see if that does anything. You can always go back to the one you're on.


    It will erase everything so make a backup.
    09-26-14 07:00 PM
  3. bzsurr's Avatar
    Thanks for the answer. Will this void my warranty?
    09-27-14 02:29 PM
  4. kbz1960's Avatar
    No it will not as you can always go back to the official OS from your carrier.
    09-27-14 03:37 PM
  5. bzsurr's Avatar
    Okay thanks for the answer, so I will give it a try. Does anybody know when 10.3 is to be released officially?
    09-27-14 04:39 PM
  6. kbz1960's Avatar
    I hear before the end of the year. Who really knows.
    09-27-14 05:26 PM

Similar Threads

  1. Can Outlook be used with the Passport? Calendar, Contacts, Notes and Memos?
    By Natewantsapassport in forum BlackBerry Passport
    Replies: 11
    Last Post: 07-15-15, 08:50 AM
  2. How to delete certificates on a Z10
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 10-03-14, 12:25 PM
  3. Blue line in between calender and contacts..??
    By Aman Swaroop in forum BlackBerry Z3
    Replies: 4
    Last Post: 09-27-14, 12:35 PM
  4. Is my dead Tour worth stripping for the pats?
    By fpjones3 in forum BlackBerry Tour 9630
    Replies: 2
    Last Post: 09-26-14, 10:28 AM
  5. Android apps side loaded not working
    By Aneres11 in forum BlackBerry Passport
    Replies: 1
    Last Post: 09-25-14, 10:38 AM