1. zubairadam's Avatar

    When I click on the youtube app all I get is a white screen. Have restarted the device and problem still exists.

    Any ideas how to resolve?

    Posted via CB10
    12-04-15 09:15 PM
  2. vanrickman's Avatar
    Delete it, then add it back to your home screen from the browser.

    My Canada My BlackBerry My Z30
    12-04-15 09:51 PM
  3. zubairadam's Avatar
    Thanks for the reply.

    How do you add youtube back from the browser to the home screen?

    Posted via CB10
    12-04-15 09:57 PM
  4. zubairadam's Avatar
    Ps, cannot get into youtube even through the broswer

    Posted via CB10
    12-04-15 09:59 PM
  5. vanrickman's Avatar
    Press and hold until the icon is flashing, then you can delete it.
    Next go to the browser and type in YouTube, once it opens, press the overflow menu (three dots) and select add to home screen. Edit the name as required and there you go.

    My Canada My BlackBerry My Z30
    12-05-15 08:00 AM
  6. zubairadam's Avatar
    Many thanks tried doing that. When try to go into youtube on browser it's just a white screen for youtube

    Posted via CB10
    12-05-15 05:52 PM
  7. zubairadam's Avatar
    I managed to resolve problem. Went into browser in private mode and installed short cut from there

    Posted via CB10
    12-06-15 01:58 PM
  8. Jamaa's Avatar
    Since private browser hides your info and possibly your IP, it's possible youtube is blocking your IP or your account for some reason.

    Clear cache and try again.

     Q10 SQN100-5/ T-Mobile with Wi-Fi calling
    12-06-15 02:08 PM

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