1. Terry Mhlanga's Avatar
    I just received a notification to upgrade to 10.3.3 but I don't know if I will remain with media files after the update.
    Would I lose my files after upgrading from 10.3.2  to 10.3.3???-img_20170218_065650.png

    Posted via CB10
    02-18-17 12:58 AM
  2. Dok Kang's Avatar
    No you shouldn't, but I'd still recommend backing up before updating.

    Posted via CB10
    02-18-17 01:49 AM
  3. anon(4243545)'s Avatar
    Of course not. You won't lose anything (it would be crazy otherwise), not even your apps' data.
    02-18-17 04:12 AM
  4. spantch101's Avatar
    No, I just updated my passport and just as before it works fine and with no data loss. If there were ever a risk they would provide a disclaimer telling you "this will erase your data" and to do a backup

    Posted Via Passport with CB10 app
    02-18-17 06:11 AM
  5. HaberNik's Avatar
    You should have no issues as has been said. Always a good idea to back up, but I never have and I've never lost any files on my updates. Just make sure to keep the phone plugged in during the install.

    Posted via CB10
    02-18-17 07:18 AM
  6. Carjackd's Avatar
    I've never lost data updating but it is a good idea to back up
    02-18-17 10:20 AM
  7. rthonpm's Avatar
    Over the air updates keep all of your files, but as everyone has said: a backup is always a good thing even just to have a second copy of your data.

    Posted via CB10
    02-18-17 07:53 PM
  8. kyanav's Avatar
    When i did this update 1 month agoo.. i ehm had a device password lock which i didnt know so.. im stil not sure what caused it... sadly i trusted my romanian hackgenius for advice and was so stupid to give him my microsoft exchange logs so he could get my 2200 pics back but yeah... hacked xD by devices.. Do backups on everything!!!! Lol

    Posted via CB10
    02-19-17 07:03 AM
  9. G Mendonca's Avatar
    Don't upgrade. Not that you will loose information, but there are issues with 10.3.3. Your version works well. Wait until bugs are fixed.

    Posted via CB10
    02-19-17 05:37 PM
  10. rthonpm's Avatar
    Don't upgrade. Not that you will loose information, but there are issues with 10.3.3. Your version works well. Wait until bugs are fixed.

    Posted via CB10
    Following that advice we'd all still be on 10.1 since a brief look through the forums will show the same thing said about every update ever issued. Many people have upgraded and had no issues at all.

    Posted via CB10
    anon(4243545) likes this.
    02-22-17 06:36 AM
  11. G Mendonca's Avatar
    True that you will have to update sometime. However, my experience is one of a complete blocking of the system. That is why I say, just wait till bugs have been fixed.
    02-22-17 11:40 AM
  12. rebroker2009's Avatar
    Is there a way to stop receiving the update notification?

    Blackberry Passport and Blue Classic
    02-22-17 11:53 AM
  13. brookie229's Avatar
    Is there a way to stop receiving the update notification?

    Blackberry Passport and Blue Classic
    No.
    02-22-17 12:02 PM
  14. Terry Mhlanga's Avatar
    Thank you so much. But still hesitating to upgrade to 10.3.3 whilst others are experiencing bugs.

    Posted via CB10
    02-24-17 07:25 AM

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