07-17-18 08:52 PM
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  1. JSmith422's Avatar
    JSmith422
    Cleaning up some of our devices and a few have them "blank settings menu" issue....most will still connect to Link or can be seen through Windows Explorer to access docs/photos for download or backup. However, one of the devices simply won't connect to either.

    We need to get the photos and Notes off the device. I might try an SD card for the photos, but can I do Notes the same way? Not sure if that will work, or if I'll even be able to tell the device where to save them since I cannot access the settings menu.

    Does anyone have some suggestions to help W7 or Link recognize the device?
    Last edited by JSmith422; 07-17-18 at 06:51 PM.
    07-17-18 06:31 PM
  2. zer0ten's Avatar
    zer0ten
    Paging @conite

    Posted via CB10
    07-17-18 06:32 PM
  3. conite's Avatar
    conite
    Ambassador
    Originally Posted by JSmith422
    Cleaning up some of our devices and a few have them "blank settings menu" issue....most will still connect to Link or can be seen through Windows Explorer to access docs/photos for download or backup. However, one of the devices simply won't connect to either.

    We need to get the photos and Notes off the device. I might try an SD card for the photos, but can I do Notes the same way? Not sure if that will work, or if I'll even be able to tell the device where to save them since I cannot access the settings menu.

    Does anyone have some suggestions to help W7 or Link recognize the device?
    This is a known bug with the Z30.

    Only an autoloader beyond 10.3.3.2205 will fix the problem.

    Transfer files via OneDrive or Box.
    07-17-18 08:52 PM
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