1. CrackBerry Question's Avatar
    recently tried to wipe my phone and restart it.. but now it only says "blackberry" ... then "www.bberror/bb10-0015" on start up. tried reloading it via blackberry link app on my desktop, but it says "device connection cannot be established" can someone please help me.. i'm begging... thank you very much.
    01-23-15 03:19 PM
  2. Ecm's Avatar
    That's a "fatal file system error". See KB34545-BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com

    You'll have to reload your OS. KB34045-How to clean reload the BlackBerry 10 OS or BlackBerry PlayBook OS using BlackBerry Link

    Hopefully you have a recent backup, as this will wipe any existing data. When you set it up again, be sure to use the same BlackBerry ID and password so you have access to any apps purchased from BB World.
    zephyr613 likes this.
    01-23-15 03:49 PM
  3. screenVia's Avatar
    Simply turn it off then connect it through usb to BlackBerry link, if you didn't backup your data, then, unfortunately, it will be lost

    Posted via CB10
    01-23-15 04:29 PM

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