1. DBJS's Avatar
    Please help. This phone is complicated beyond explanation. Every photo I send to Facebook or email to my Gmail accounts is cut off, usually at the bottom. My Bold and every BlackBerry for the last 11 years were simple. Help!!!
    10-23-17 05:04 PM
  2. John Vieira's Avatar
    what do you mean cut off?

    are you sure you're not just unused to the odd aspect ratio?
    10-23-17 05:06 PM
  3. DBJS's Avatar
    I don't know how to answer that. Shouldn't the entire photograph transfer to my email or Facebook? If not, I've got a $500 paperweight.
    10-23-17 05:17 PM
  4. John Vieira's Avatar
    Well, we'd have to see an example, or you'd have to explain better what you mean by "cut off"

    What aspect ratio are you using to take photos in? Is it the same aspect ratio as you're uploading them?
    10-23-17 07:24 PM
  5. DBJS's Avatar
    I wish I knew how to answer your question. Where can I find that info on the phone?
    10-24-17 05:20 PM
  6. conite's Avatar
    I wish I knew how to answer your question. Where can I find that info on the phone?
    Are you taking rectangle pictures and trying to fit them into the square that the social media app wants? If so, change you camera to take square pictures. Or vice versa.
    10-24-17 06:17 PM
  7. DBJS's Avatar
    No, not trying to fit a rectangle into a square. The bottom of random photos is getting cut off.
    10-24-17 06:20 PM
  8. ray689's Avatar
    No, not trying to fit a rectangle into a square. The bottom of random photos is getting cut off.
    Can you show a picture of what it originally looks like on your phone and how it looks when you email it/send it to Facebook. Hard to judge what you mean without seeing.
    10-24-17 06:25 PM
  9. DBJS's Avatar
    How would I do that? Thanks.
    10-24-17 06:37 PM
  10. ray689's Avatar
    How would I do that? Thanks.
    Screen shots or take a photo of you phone with another device showing the picture as it looks and then as it looks in an email?
    10-24-17 09:55 PM

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