1. CrackBerry Question's Avatar
    This morning I received a request to restart my phone after the 10.3 update. Phone booted up fine.

    Later in the day my phone drained and the phone turned off. I plugged it back in to charge but the phone screen won't turn on anymore.

    It still makes sounds and light blinks red when I receive message and it makes the screenshot sound when I press on both volume buttons.

    When I press on both volume buttons and hold it, the light blinks rainbow (not sure what's going on).

    Not sure what to do so I'm letting the battery drain out so I can recharge and force it to restart.

    Anyone else experience this?
    02-21-15 12:50 AM
  2. Lotster's Avatar
    Have you tried to force a full restart? (Hold power button for 15 to 20 seconds, then release.) I haven't heard of your problem specifically, but I solved a bunch of problems on my Z30 over the months using the full restart.


    CB10, Z30.
    02-21-15 04:23 AM
  3. theLynx's Avatar
    Having same trouble. Phone get drained after yesterday update. After been charged it turns on, but screen stays black - no "BlackBerry" logo or boot progress indicator on start. Touchscreen works fine - I can hear keyboard click when I'm typing device password. I also can hear sound notifications.
    Resetting device doesn't help. I've tried to downgrade software to 10.2.1 with autoloader, but screen stays black.
    02-21-15 09:58 AM
  4. theLynx's Avatar
    Another guys found same problem with their devices:
    Black Screen - Page 3 - BlackBerry Support Community Forums

    Grrrhhhh, no any comments from BB specialists neither there nor in twitter.
    BlackBerry disappoints me.
    02-21-15 03:59 PM
  5. Jiten Panddya's Avatar
    My Z30 after the update went blank and started after I help the power and volume bottoms that too after many times.Today am facing the same problem and it's not getting switched on...Blackberry TEchnical Team...do you guys have a solution ?????
    02-21-15 09:45 PM
  6. ExplicitPromo's Avatar
    My ex's z30 is doing same thing. If I leave it to charge till its a green light when off, then turn it on and wait like 5 min and do the hold down both volume up and down for 30 seconds to simulate a battery pull I can the screen to turn on again! But, if I let it go to sleep again it won't come back on till I do that whole dance again.

    This was her first BB phone and theres another lost customer if there isn't a fix for this like quick!

    I've seen a few threads on the BB support forums about this and it seems like BB are finally looking into it but for a lot of people who have ever dropped their phone I bet phone companies tell you tough luck. Man, what a joke.
    02-26-15 11:10 PM
  7. hakimrie's Avatar
    it also happened to my Z30, anyone have solve this issue ?
    02-27-15 08:38 AM
  8. ExplicitPromo's Avatar
    check my post here, working for me so far!

    http://forums.crackberry.com/blackbe.../#post11408473
    02-27-15 12:06 PM
  9. hakimrie's Avatar
    still no luck for me, I decided to reset (factory reset) my z30 screen stay black
    02-28-15 01:13 PM
  10. ExplicitPromo's Avatar
    http://btsc.webapps.blackberry.com/b...ListHelperImpl

    BlackBerry are aware and working on it. What a bummer

    Posted on my now almost useless z30 that won't wake up
    03-03-15 09:05 PM
  11. canadian nick's Avatar
    Having this issue with my Z30.

    Tried holding the volume buttons at the same time
    Tried removing sim and inserting
    Tried update with link
    Tried draining the battery

    Nothing works yet

    Posted via CB10
    03-17-15 03:50 PM

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