1. CrackBerry Question's Avatar
    I have received a new Blackberry Priv however the physical keyboard isn't working properly. It sometimes scrolls but will not type.

    I spoke to the company i bought it from but they want to send it overseas, a process that will take weeks and i don't want to be without it. I have tried soft and hard resets. Any ideas?
    09-27-16 01:44 AM
  2. Mirko935's Avatar
    BlackBerry Virtual Expert can check the functionality of device's hardware, but if will probably just tell you it doesn't work, which you obviously already know.

    By hard reset you mean the factory reset? Did you perhaps try updating it? Maybe it's a software glitch of some kind.
    09-27-16 07:02 AM
  3. samboc85's Avatar
    I have done a factory reset but didn't make any difference. Running latest updates.
    10-04-16 10:26 PM
  4. samboc85's Avatar
    No improvement
    10-05-16 08:08 PM

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