1. CrackBerry Question's Avatar
    My new Dtek 50 suddenly won't charge properly. Instead of normal charging, the screen displays "disconnected" and "charging" repeatedly while also draining my battery. This never happened before, and I tested charging with every wall converter and cable available in my house. I can't seem to keep the phone charging and it's pissing me off how a new phone suddenly won't charge.
    02-14-17 02:57 AM
  2. ZeroBarrier's Avatar
    Sounds like the micro USB socket is loose/damaged. You might need to get it replaced or send it in for repair.

    Try to jiggle the USB cable to see if you can get a stable connection; if you can by moving the cable, if you can that means the port is loose/damaged.

    Posted via CB10
    Dunt Dunt Dunt likes this.
    02-14-17 03:30 AM
  3. anon(4243545)'s Avatar
    ZeroBarrier is totally right, but there's a faint chance it's a software issue: before returning it, try to wipe it and reinstall the OS.
    Dunt Dunt Dunt likes this.
    02-14-17 03:50 AM
  4. crackbb10's Avatar
    Have you tried a different charger?

    Posted via CB10
    02-15-17 07:37 PM
  5. mrfreeze's Avatar
    Have you tried a different charger?

    Posted via CB10
    Yes, try a different charger. I had the same thing happen my Priv.
    02-15-17 09:19 PM
  6. Gigolo69's Avatar
    Happened to me with the priv and it was the cable going bad. I was using a longer one I had cause the priv one was so short. No issues after new cable
    02-15-17 10:34 PM

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