Why are my contacts showing up when calling out but not at the phone contacts app?

i have blackberry Q5 with very strange problem. when i search contact name on the phone contact app, the name does not exist. however, when i input the number for calling, the name shows up. could you please help me?

Q5
10.2.1.3062

Need a little more information. Are you searching in the home screen contacts app or in the phone app contacts. There's a difference depending on how you have your contacts linked. Contacts in the phone app are local contacts.

Posted with my Z10 on Verizon 10.2.1.3253