1. CrackBerry Question's Avatar
    I try to update my software. After 2 hours waiting for the update, i restart my phone. Then i get notice that said "Update unsuccessful, your device software was not updated. Your device is running blackberry 10 os version 10.3.1.2027. Please try again"
    Anyone know why i got this problem? Please help me
    08-15-16 10:30 PM
  2. JuiciPatties's Avatar
    Perhaps check and ensure you have good network connectivity (if OTA). Also, make sure you have enough space to download and install the update. Usually, based on what I have noticed, you basically need double the amount of free space as the size of the update/install file.

    Also, have you tried connecting to BlackBerry Link and performing the update from there?
    08-15-16 10:43 PM
  3. Norazilah Azmi's Avatar
    My device storage have enough space bcos i only using 7.2gb of 16gb used. About blackberry link, i had tried to connect my q10 to pc but there is nothing link for update. Im sorry i dont have enough knowledge about blackberry bcos im newbie. Before this im using windows phone. Please help me friend.
    08-15-16 11:00 PM

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