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My Blackberry Q10 (SQN 100-3) OS=10.2.1.302 is crashing and rebooting automatically daily 1 to 3 time a day. Blackberry virtual expert show no error. Crash at any time. I am not running any background program. Can crash on reception of phone call. Can crash when browsing, Can crash when reading book (FB reader) or listening music (Bookmark Audio Player). The crashes started after the last OS update.
Suggest, a backup, security wipe (can take some time), and a restore. Good luck
It's battery. Do a search for solution
I agree. Loose battery. Many people have used a business card to place between battery and cover.
I however would suggest a little piece of paper at the opposite end of the connection points to keep it secure to the connections.
Also clean the contacts of the battery and the phone with an eraser
Posted from my awesome Q10