1. CrackBerry Question's Avatar
    Got this phone yesterday, it was working perfectly, but now after charging it fully last night the screen is black, i know the phone is working because i get notifs and calls, and the screen work, its just black, has anyone had this problem and if so, how did you fix it, i was told i can return but im not in the US
    11-26-14 12:19 PM
  2. GreenCopperz's Avatar
    Do a hard reset by holding the power button and both volume buttons all together until phone reboots and red light goes out. If I recall correctly, this is your first step.

    Z30STA100-5/10.2.1.3247
    11-26-14 12:26 PM
  3. FrayCK's Avatar
    I tried that, also updated phone, same result, I don't know what else to try, and if I return won't get a new phone til after the 20th, any other suggestions?
    11-26-14 12:44 PM
  4. IAM013's Avatar
    I'm having a hard time envisioning the "black screen but still works" thing. Can you do a screen capture? Are you in Dark mode?

    Posted via CB10
    11-27-14 07:22 AM
  5. chopachain's Avatar
    Mine did exactly the same last week. The screen is broken, had to send it in for repairs. But the fone still works. Can back it up, autoload new software and all. If you use the mini HDMI you can see whats going on on the screen.
    11-27-14 09:50 AM
  6. chopachain's Avatar
    Got this phone yesterday, it was working perfectly, but now after charging it fully last night the screen is black, i know the phone is working because i get notifs and calls, and the screen work, its just black, has anyone had this problem and if so, how did you fix it, i was told i can return but im not in the US
    Funny enough mine also went after a nite charge and had the latest leak on. Lucky i could autoload official back on. Was still under guarantee.
    11-27-14 10:09 AM

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