1. CrackBerry Question's Avatar
    When I go into my settings and go to About and press General or serial # it tells me what the diagnosis is but in pressing the sim card it says it doesn't recognize it..I have been using my phone for about 3 weeks now.
    10-10-16 11:20 PM
  2. bakron1's Avatar
    When I go into my settings and go to About and press General or serial # it tells me what the diagnosis is but in pressing the sim card it says it doesn't recognize it..I have been using my phone for about 3 weeks now.
    What device and version of OS10 are are using?
    10-11-16 05:01 AM
  3. coffee-turtle's Avatar
    Pull out the sim card and wipe the contact side down with a soft microfiber cloth, and try again. If that doesn't work, perhaps replacing the sim card altogether from your carrier.
    10-11-16 10:07 AM

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