1. CrackBerry Question's Avatar
    Hello, I had some problems with my BB Q5 since weeks so I decided to reset it. My internal memory space was really low, but I didn't have any app left to delete. All my media was/is on a 32 GB SD-card.

    I did a backup this evening and after that I decided to reset my phone to the factory settings via BlackBerry Link. Now my Q5 try to reset my phone since 60 minutes. I don't think it is normal that it takes so long. What can I do now?

    Hopefully someone can help me.
    Thank you in advance!
    02-02-15 02:11 PM
  2. hamsterwheel's Avatar
    Has it completed the process yet? It does take a long time for a reset actually.
    02-02-15 03:33 PM

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