my z10 shows this error www.bberror.com/bb10-0015
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my z10 shows this error www.bberror.com/bb10-0015
Well, it is a URL. Did you visit it?
KB34545-BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com
Reload your OS as per the instructions in the above link.
i saw the kb article but i want my data backup which is stored in device memory. is there any way to retrieve?
If you did a prior backup with Link on your computer, your backup data is there.