Why does my Z10 freeze when I enter my blackberry ID?

About two weeks ago after updating my software my Z10 asked me to confirm my blackberry ID email address and password. I have done so and everything worked perfectly.

About a week ago I started getting notifications to update some of my apps. When wanting to do this it is asking me to confirm my blackberry ID again but when trying to enter the password, it wont accept it. I then did the whole "forgotten password" trick and it still does the same thing.

Because the apps are now outdated, they have stopped working.

Any advice please???

If you are sure that you entered the correct password and still the same issue, then I suggest you to reload software on your device because sometimes even you update your device through WIFI the phone update is still much better try reloading software using BBLink. But make sure you backed up all your files cause all your important files will be deleted once you perform software reload.

Have you tried to "refresh" BlackBerry World in BBW settings?

Posted via CB10