1. CrackBerry Question's Avatar
    It goes black except for a little circle at the top.
    04-10-17 07:18 PM
  2. bobshine's Avatar
    Can you give more details? Do you have a privacy film on your screen?
    04-10-17 07:29 PM
  3. Amiewhit's Avatar
    It will go black except for time and little icons of any notification
    04-10-17 09:08 PM
  4. Amiewhit's Avatar
    Here is a pic
    Attached Thumbnails Why does my screen go dark unless I hold it at the correct angle?-screenshot_20170410-201453.jpg  
    04-10-17 09:11 PM
  5. bobshine's Avatar
    Isn't it designed to be like this???
    04-10-17 11:52 PM
  6. Heavens1's Avatar
    What screen saver do you use? It looks like it might a black screen saver.

    If you don't have a black screen saver, what happens when you swipe up from that dark screen?
    04-10-17 11:57 PM
  7. xandros9's Avatar
    Is it possible that the phone is thinking that it has a smart cover on it? Is Lift to Wake enabled in the settings?
    04-11-17 12:56 AM
  8. spantch101's Avatar
    Here is a pic
    I think it's supposed to be this way when it's sleeping. ........if you pick it up it will show you the status and any new updates. It's just a lift to wake feature and this is your current notifications and battery /network status....
    04-11-17 12:58 AM
  9. Amiewhit's Avatar
    I don't have lift to wake on. It just started a month or so ago. Is this from the latest update??
    04-11-17 03:03 PM
  10. Amiewhit's Avatar
    Oh, it does it while I'm holding it, and using it.
    04-11-17 03:04 PM
  11. bobshine's Avatar
    Oh, it does it while I'm holding it, and using it.
    Maybe your proximity sensor is damaged or it's covered with something
    04-11-17 03:05 PM
  12. Heavens1's Avatar
    Try a 32 second re-boot. So, hold down the power key for 32 seconds. Time it.

    It's the equivalent of a battery pull.
    04-11-17 03:46 PM
  13. anon(2313227)'s Avatar
    This looks like you have some kind of magnet close by and it is switching to the Flip case window mode. remove it from any magnets you have close by.
    xandros9 likes this.
    04-11-17 03:53 PM

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