1. CrackBerry Question's Avatar
    right from the purchase of my bb passport I am experiencing a feel of vibration on sides and top of the phone when I touch it while charging . Also the phone gets heated too soon within a small amount of time so battery discharges very fast.
    has anybody faced the same problem. can anyone rectify the problem
    01-14-16 09:00 AM
  2. ATV_Hightower's Avatar
    Feeling 'vibrations' when touching your phone is a sign of a broken isolation. What you are feeling is electricity. You should let somebody fix your device or get new one!
    01-14-16 01:31 PM
  3. komalsai's Avatar
    But I have bought it from USA
    I juzz 5 months old
    01-15-16 11:25 AM
  4. Lusitano17's Avatar
    Update or reload OS. Give it a few days to index. If problem persists send it back for warranty.

    What type of charger are you using?

    If it's not the factory charger make certain the voltage output is not too high.

    Posted via CB10
    01-15-16 03:27 PM
  5. komalsai's Avatar
    its the original charger only I m using. I updated it to the latest versions every time it comes. I once reloaded the os too but its the same
    01-15-16 09:35 PM
  6. Lusitano17's Avatar
    Are you using any Android apps? If so delete them and reboot phone.
    Check if problem resolves.

    Do you get the same result if it's a USB charge or an outlet charge?

    Which OS are you using?

    Posted via CB10
    01-15-16 11:47 PM
  7. bhrgvr's Avatar
    Feeling 'vibrations' when touching your phone is a sign of a broken isolation. What you are feeling is electricity. You should let somebody fix your device or get new one!
    It's the insulation at home. The wiring at home is not earthed properly... get your house wiring checked and I am pretty sure you will find some current flowing into the earthing port

    Posted via CB10
    01-16-16 01:22 AM
  8. komalsai's Avatar
    no I am not using any android apps now. its only coming when its connected to outlet but not through usb I am using 10.3.2.2876
    01-16-16 08:46 AM
  9. Lusitano17's Avatar
    no I am not using any android apps now. its only coming when its connected to outlet but not through usb I am using 10.3.2.2876
    If you are not getting the same result with a USB charge it is possible and has been suggested that your electrical ground is at fault.
    Use your USB charge only and have your electric circuit checked for improper ground.

    Posted via CB10
    01-16-16 09:28 AM
  10. komalsai's Avatar
    if I use without grounding will it create a serious problem in future??. if I use the 3 pin plug will my problem be solved ? .thanks for ur advice !!
    01-17-16 12:59 AM
  11. komalsai's Avatar
    thank u for advice
    01-17-16 01:05 AM
  12. bhrgvr's Avatar
    if I use without grounding will it create a serious problem in future??. if I use the 3 pin plug will my problem be solved ? .thanks for ur advice !!
    Yes it will damage the phone... you can use two pin plugs provided grounding is good... if grounding is not good three pin plugs will not make any difference

    Posted via CB10
    01-20-16 06:06 AM
  13. komalsai's Avatar
    yeaaa thanks. what I did now is connected that converter to the charger and then connected it to voltage converter. now it is fine as vibrations are almost gone I don't feel any much now
    01-24-16 06:52 AM

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