02-17-15 05:10 AM
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  1. Jole Bogdanovic's Avatar
    Jole Bogdanovic
    Each time I restart my phone the names of contacts disappear en all I see numbers. Once I call someone that particular name starts to show instead of his number. Basically if I want all names I have to start a call with everyone.
    Why do names disappear in the dialer app-img_20150210_134605_edit.png

    Posted with my new BlackBerry PassPort
    02-10-15 06:50 AM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    have you recently updated your OS?
    02-11-15 12:12 PM
  3. Jole Bogdanovic's Avatar
    Jole Bogdanovic
    No same os since I bought the device.

    Why do names disappear in the dialer app-img_20150212_135612.png

    Posted with my new BlackBerry PassPort
    02-12-15 06:56 AM
  4. Yassbittar's Avatar
    Yassbittar
    Could it be that for some reason the number displayed in the call log is in a slightly different format than the one you have saved?

    I know that in my case, when a contact calls me, for some reason the caller ID for just his number displays an extra 1 at the beginning and thus, the contact name does not appear.
    02-12-15 08:56 AM
  5. irweezyy's Avatar
    irweezyy
    This just happened to me yesterday! Well, I mean I noticed it yesterday but it happened after a restart.

    I just check rite now, about 8 hours since restart and all the names are back!

    So weird, I'm assuming it had to do some kind of sync?

    Posted via CB10
    02-12-15 09:15 AM
  6. Jole Bogdanovic's Avatar
    Jole Bogdanovic
    The names come back once u call someone it will then show his name in the dialer. Or if someone calls u. But this bug if it is one is really annoying.

    Posted with my new BlackBerry PassPort
    02-13-15 01:27 PM
  7. werkregen's Avatar
    werkregen
    Happened to me as well. For me it seems as if only 2-3 people called. After a reset I have the full list of incoming/outgoing calls. Pretty unreliable.
    02-16-15 05:06 PM
  8. guygardner73's Avatar
    guygardner73
    Trusted Member
    When you restart your phone, it should sort itself out in a few minutes. One thing you might want to do is run ContactX to clean up your contacts a little bit. I've always found this helps.

    PassportSQW100-1/10.3.0.1418 O2 UK
    02-17-15 02:23 AM
  9. wojt7's Avatar
    wojt7
    Your smart dialling settings are screwed.
    02-17-15 05:10 AM
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