1. CrackBerry Question's Avatar
    I received a replacement BlackBerry Z10 from Verizon and attempted to restore data from my most recent backup of my original Z10. After making sure the OS on the replacement was up-to-date, I completed the restore, but now my android apps (downloaded from Snap) no longer open on the new device. The Android apps just freeze up at 75% of loading. And I can't install any additional apps for Snap as the screen freezes on the initializing page. What might cause this? A faulty Android runtime? Setting post-install behavior to delete apk on my original device? I'd appreciate any help.
    01-08-15 07:24 PM
  2. Bla1ze's Avatar
    What might cause this? A faulty Android runtime?
    Android apps don't transfer properly when doing a restore, more specifically, apps not from BlackBerry World. Backing up your device with non-supported apps was a bad idea.
    01-08-15 07:30 PM
  3. thoughtfulreader's Avatar
    Thanks Bla1ze! This is why I love this site.

    Follow-up question: I haven't sent my old Z10 back yet so can I delete Snap and all Android apps and try backing it up without those apps? Would those apps then work if I reinstall them after the restore on my new Z10?

    I really appreciate all your help.
    01-09-15 12:03 AM
  4. thoughtfulreader's Avatar
    SOLUTION: The answer is deleting Snap and all Android apps from your phone BEFORE you create a backup. Then when you restore your phone using that backup, you can reinstall Snap and re-download all your Android apps, and then be able to download additional Android apps.
    01-14-15 04:31 PM
  5. thoughtfulreader's Avatar
    Again, thanks Bla1ze!
    01-14-15 04:32 PM

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