Why did my touch screen stop working?
I have a Blackberry Q10. On July 6th, they forced the OS 10.3.2.556 update on me. About a week later, the touch screen suddenly quit working for me. The screen still lights up and boots everything like normal, but I can't swipe or do anything with the screen. In fact, the phone still connects to blue-tooth in my car and shows me when I have new notifications. I can't check them, but I still get them.
Obviously, the first things I tried was rebooting the phone, and then pulling the battery, letting it cool down, then booting it up again. No results. So when I got home, I hooked it up to my computer via blackberry link and did a full factory reset on it. When it came up with the initial set-up screen, I at first wasn't able to get it to work then either. But I pulled the battery again, then booted it back up, and it worked fine for about 12 hours. The touch screen failed again after that time, and at first, I was able to get it to work by simply rebooting the phone. It failed again, and now I can't get touch screen functionality to come back. Could this be a software problem? I never had this problem before the new OS came down, and I haven't, to my knowledge, ever damaged the phone in any way.
My carrier is Verizon, and all they can see is dollar signs with this problem. They want me to replace the phone, but I don't have insurance on it, and the one year warranty is out of date now. So now I'm stuck. Has anyone come up with an answer to this problem?
Thanks.