1. Caly75's Avatar
    I bought this phone refurbished and can't seem to turn on the BlackBerry Protect. I have gone to their web site but it says that the phone might be associated with a BlackBerry Enterprise Server. Does anyone have the same problem, and better yet, can anyone tell me how to fix this?
    02-23-15 11:12 AM
  2. jaydee5799's Avatar
    Have you changed the OS or wiped the phone since you got it? Did it come from a BES environment? I mean, my phone is a personal one and when I load a new OS i can activate BB Protect. Seems if you are getting that message maybe the phone was managed by an IT dept?

    I wonder if a reload of an OS would solve your issues. It would wipe and install a clean copy of the Operating System....
    Caly75 likes this.
    02-23-15 12:21 PM
  3. Caly75's Avatar
    OK got it fixed. Here's what I did:
    Signed in to BlackBerry Protect site and deleted my account, went to my Z30, turned on BlackBerry Protect and it worked, went in to BlackBerry Protect account again and everything is working. Hope this helps everybody.
    02-25-15 12:00 PM

Similar Threads

  1. How do I activate Adobe Flash player for my BlackBerry Q10?
    By CrackBerry Question in forum Ask a Question
    Replies: 3
    Last Post: 03-02-15, 08:28 PM
  2. BlackBerry Passport: Does it really Work Wide?
    By J_Caloy in forum General BlackBerry Discussion
    Replies: 17
    Last Post: 02-26-15, 12:38 AM
  3. Why can't watching the video after update?
    By prasetyodanny in forum BlackBerry 10 OS
    Replies: 1
    Last Post: 02-23-15, 01:05 PM
  4. BlackBerry testing screen flickering fix for the BlackBerry Passport
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 02-23-15, 11:00 AM
  5. Why aren't all of my songs downloading to my Z10?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 02-23-15, 10:58 AM
LINK TO POST COPIED TO CLIPBOARD