[CrackBerry Question]

Could do it with the previous one that got stolen... can't do it on this one after autoloading the software, restoring to factory settings etc....
This is the backup that I had carried over from my old Q10, worked fine on the passport, now that I try to restore via LINK, device being detected, I get Restore Options
Backup Folder: Documents\BlackBerry\Backup
Loading the restore content...
Well i tried hundred times the blue circle is on....
About to give up on that damn phone...
Help Please

[Dunt Dunt Dunt]

How old is this backup from? Is the version of BB10 from the Backup the same as the version on the new phone?

Have you tried doing a Select Restore?

[ph2roca]

hi, i posted without having logged in... SO i click on restore device and it doesn't want to load the .bbb file from April 2016 on my new passport that is up-to-date with the latest OS 10 version. When I had done so my new passport in December 2016 it had worked but then I got the phone stolen and hadn't done a backup so I want to retrieve all my files from April 2016 on the passport i just bought! Thanks

[Ragbert]

You can't restore a 10.3.2 backup onto a device which already has 10.3.3. 10.3.3 isn't backward compatible to 10.3.2, unfortunately.

Typed on my Q10, SQN100-2, 10.3.2.2813

[Dunt Dunt Dunt]

You can try the device switch option.... sometimes that worked better with a "new" device.

But as Robert said... there are incompatibilities between versions of BB10 separated by too many version numbers.

[Ragbert]

Ragbert. Not a Robert. :-)

You can try the device switch option.... sometimes that worked better with a "new" device.

But as Robert said... there are incompatibilities between versions of BB10 separated by too many version numbers.

Typed on my Q10, SQN100-2, 10.3.2.2813

[ph2roca]

Thanks very much! I saw that as well the compatibility issue... Is there a way I can extract my photos/music from the .bbb file? I am planning to sell the passport then and get the Keyone or... an iphone :-(

[ph2roca]

Thanks Ragbert, so how do I retrieve all my photos and music from that backup? is it gone for good or shall I get a second-hand q5 or z10, and upload the backup to that phone? Have about 10 years of school / uni photo memories in that damn backup :-( I know I should have exported those to my laptop...

[Ragbert]

You can try using Link to only restore your files and not the apps or OS - I'm pretty sure you have a choice there (I'm not able to look at the moment).

Typed on my Q10, SQN100-2, 10.3.2.2813

[VegasBBAdict]

Same issue here with the BB Classic and Link. I was having an issue updating the OS to 10.3.3 so I did a full backup and then reloaded the OS on the Classic. Then I go to restore the backup, get the spinning circle at "Loading the restore content..." I have all my contacts in that back up! How do I get them back on my Classic? I never synced them to outlook, always relied on the Link Back Ups. Help!

[mundo472]

You can try using Link to only restore your files and not the apps or OS - I'm pretty sure you have a choice there (I'm not able to look at the moment).

Typed on my Q10, SQN100-2, 10.3.2.2813

Great to meet and hang out with you guys in Cambridge!

[Ragbert]

You too!

Typed on my Q10, SQN100-2, 10.3.2.2813

[kbz1960]

Sorry. Forgot the OP after reading.